Katherine Egorov

As a Front End Cashier, I operate the point-of-sale system with precision, handling all types of transactions including cash, EFTPOS, and gift cards. I assist customers with using the Woolworths app and loyalty programs, ensuring their shopping experience is easy and efficient. I regularly help elderly customers by providing carry-out support to their vehicles, always with patience and a friendly attitude. My responsibilities also include maintaining a clean and organised checkout area, restocking nearby shelves, and managing damaged or returned items. I frequently use the store’s PA system to make customer service announcements in a professional and clear manner.

As the owner and manager of my own grooming salon, I was responsible for overseeing all aspects of the business. This included dog grooming services such as washing, drying, clipping, and styling, with a focus on creating beautiful and breed-appropriate finishes. I built strong relationships with customers and provided advice on grooming care between appointments. In addition to grooming, I managed bookings, payments, advertising, stock ordering, and equipment maintenance. I also attended annual training and seminars to stay up to date with grooming standards and industry trends.

Strong skills in customer service and time management. Washing, drying and clipping dogs. Ability to handle nervous, playful or aggressive dogs. Cleaning and maintaining equipment, ordering supplies, keeping up to date with paperwork, processing payment, taking bookings, and marketing and advertising. Also ongoing training attendance at yearly industry seminars and training. Ability to create an artistic and beautiful finish to each dog.

In this role, I managed the day-to-day operations of the salon, including supervising staff, scheduling appointments, and supporting clients in choosing the best grooming options for their pets. I provided advice on maintaining dogs' coats between visits and assessed each dog’s suitability for attending day care. I ensured all dogs were cared for in a safe, clean, and welcoming environment, while maintaining strong relationships with pet owners through clear communication and expert guidance.

During my time at Northside Pet Grooming, I developed essential grooming skills such as washing, clipping, and drying dogs and cats of various breeds. I was also responsible for cleaning the salon and maintaining grooming tools and equipment, including scissors, clippers, and dryers. I ensured all cages, baths, mats, and laundry were sterilised and hygienic. I took bookings and answered phone enquiries, developing strong customer service and time management skills.

As a domestic cleaner, I provided thorough and reliable cleaning services across private homes. My responsibilities included bathroom and kitchen cleaning, vacuuming, dusting, and mopping, using appropriate products and techniques for each surface. I ensured each area was completed to a high standard within a set timeframe, consistently meeting clients’ expectations.