Katherine Fraser
Heckenberg
Summary
Compassionate professional with background in dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Excel at communication, empathy, and teamwork, ensuring positive patient experiences and smooth clinic operations. Recognized for strong organizational skills and a calm demeanor.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Enfield Dental Practice
Enfield
06.2005 - 01.2011
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Maintained a neat, clean and organized environment throughout the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Kept accurate records of dental treatments provided for each patient's visit.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took digital X-rays of teeth using radiographic equipment.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Ensured compliance with infection control policies and procedures.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Ordered supplies necessary for daily operations of the practice.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
Dental Assistant
Dr. Ned Oreb
Newtown
02.2005 - 05.2005
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Barista
Gloria Jeans
Auburn
01.2004 - 01.2005
- Stocked shelves with ingredients needed to make coffee drinks.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
Certificate III - Dental Assisting
TAFE Digital
Online10-2007
Skills
- Patient management
- Chair-side assistance
- Instrument sterilization
- Dental radiography
- Supply inventory
- Customer service
- Time management
- Effective communication
- Problem solving
- Taking X-rays
- Strong writing and verbal skills
- Chairside assistance
- Sterilization techniques
- Patient scheduling
- X-ray processing
- Professionalism and etiquette
- Infection control proficiency
- Medical records management
- Office management
- Computer skills
- Phone etiquette
- Positive and professional
- Customer/Client relations
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Calm demeanor
Timeline
Dental Assistant
Enfield Dental Practice
06.2005 - 01.2011
Dental Assistant
Dr. Ned Oreb
02.2005 - 05.2005
Barista
Gloria Jeans
01.2004 - 01.2005
Certificate III - Dental Assisting
TAFE Digital