Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katherine Gilhooley

Anglesea,vic

Summary

Diligent Medical/psychology Receptionist with a proven track record at ResilienZe For Life. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cafe Supervisor

Great Ocean Road Chocolaterie & Ice Creamery
11.2023 - 01.2025
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.

Medical Receptionist

ResilienZe For Life - Judye Margetts Psychologist
01.2016 - 11.2023
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.

Education

Bachelor of Nursing -

Deakin University
Melbourne, VIC
11-2026

Bachelor of Science -

Melbourne University
Parkville, VIC
11.2015

Skills

  • Front desk operations
  • Appointment scheduling
  • Effective communication
  • Verbal and written communication
  • Microsoft office
  • Appointment setting
  • Invoice processing
  • Office administration
  • Patient scheduling
  • Telephone etiquette

Certification

  • First Aid Certification
  • Basic Life Support Certification
  • CPR/AED Certification

Timeline

Cafe Supervisor

Great Ocean Road Chocolaterie & Ice Creamery
11.2023 - 01.2025

Medical Receptionist

ResilienZe For Life - Judye Margetts Psychologist
01.2016 - 11.2023

Bachelor of Nursing -

Deakin University

Bachelor of Science -

Melbourne University

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Katherine Gilhooley