Katherine Gilhooley
Anglesea,vic
Summary
Diligent Medical/psychology Receptionist with a proven track record at ResilienZe For Life. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Great Ocean Road Chocolaterie & Ice Creamery
11.2023 - 01.2025
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
Medical Receptionist
ResilienZe For Life - Judye Margetts Psychologist
01.2016 - 11.2023
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
Education
Bachelor of Nursing -
Deakin University
Melbourne, VIC11-2026
Bachelor of Science -
Melbourne University
Parkville, VIC11.2015
Skills
- Front desk operations
- Appointment scheduling
- Effective communication
- Verbal and written communication
- Microsoft office
- Appointment setting
- Invoice processing
- Office administration
- Patient scheduling
- Telephone etiquette
Certification
- First Aid Certification
- Basic Life Support Certification
- CPR/AED Certification
Timeline
Cafe Supervisor
Great Ocean Road Chocolaterie & Ice Creamery
11.2023 - 01.2025
Medical Receptionist
ResilienZe For Life - Judye Margetts Psychologist
01.2016 - 11.2023
Bachelor of Nursing -
Deakin University
Bachelor of Science -
Melbourne University
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