Katherine Head
Sunnybank Hills,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Case Coordination position. Offering excellent communication and good judgment.
Enthusiastic Team Leader and member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how to harness individual skills to compliment team goals and company mission statements. Motivated to learn, grow and excel in my chosen field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing and Wellness Practioner
ATSICHS BRISBANE
Brisbane , QLD
05.2020 - 11.2021
- Led projects and analyzed data to identify opportunities for improvement.
- Adhered to social distancing protocols and wore mask or face shield.
- Delivered updates of plans, discussed more effective strategies to improve the quality of life for clients and family to customer within agreed specific timeframes.
- Saved the customer transport costs, medical fees, school uniforms and school fees by implementing cost-saving initiatives that addressed long-standing problems.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with at risk customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Community Support Worker
Direct Care Resources
Tingalpa, QLD
05.2016 - 05.2020
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Liaised with community members, recommending resources and programs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Produced crisis management and intervention plans for communities in need.
- Became strong advocate for Area of expertise reform.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Community Support Specialist
Horizon Housing Company Ltd
Robina, QLD
06.2011 - 04.2016
- Liaised with community members, recommending resources and programs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Established networks to increase community awareness of new programs.
- Produced crisis management and intervention plans for communities in need.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Graduate Diploma - Journalism, Print
Massey University
Porirua New Zealand Certificate IV - Community Services
TAFE Queensland
Acacia Ridge, QLD04.2016
Certificate IV - Housing And Community Services
QCHC Housing Coalition
South Bank Brisbane 07.2013
Skills
- Mental and physical
- Goal setting and achievement
- Extensive knowledge of health and wellness
- Shipping, receiving and warehousing
- Fair housing mandates
- Planning and training activities
- Cash handling knowledge
- Distributing merchandise
Certification
- Child Protection Services, Hope and Healing Certificate Direct Care Resources- workshop
- Certified indigenous Mental Health 1st Aider. ATSICHS - Workshop
- National Certification Contact Centre Operations and Management, Housing New Zealand National Contact Centre - 2 years
- Motivational Interviewing, Hoeizon Housing Workshop - 1 day
- Covid-19 Controlled Infections Training - online
- Working with Complex Mental Health Training - ongoing refresher courses
- Advanced Dual Diagnosis, Gold Coast Training Courses- 6 weeks
- Certified Suicide Prevention 1st Aide AND Indigenous Suicide Prevention Workshop ATSICHS BRISBANE - 1 DAY
- Certified Team Leader, Manager, New Zealand Post - 6 months
- National Certificate Accreditation Mental Health 1st Aider License - 6 weejs
- NDIS ORIENTATION MODULE Training - 1 Day
- Certified NDIS Safety and You, Direct CareResources- workshop
- Multiple disease management online modules, Direct Care Resources Diabeties, Manual Handling, Administer Medication, Aquired Brain Injury, Epilepsy, Behaviour Management Planning and Review, IT Protocols, Excel Intermediate etc -workshop training
Timeline
Housing and Wellness Practioner
ATSICHS BRISBANE
05.2020 - 11.2021
Community Support Worker
Direct Care Resources
05.2016 - 05.2020
Community Support Specialist
Horizon Housing Company Ltd
06.2011 - 04.2016
Graduate Diploma - Journalism, Print
Massey University
Certificate IV - Community Services
TAFE Queensland
Certificate IV - Housing And Community Services
QCHC Housing Coalition