Katherine Konig
Miami,Australia
Summary
I am a responsible, dependable, loyal, proactive individual who has an ambition to succeed in my chosen environment. My past experience extends to being a highly motivated store manager with over 15 years of retail management experience with success in meeting KPIs . I enjoy a challenge and have consistently achieved high standards and exceeded company targets and expectations through leadership and effective teamwork. I am looking to grow and further my career in an industry where I am challenged to thrive in a dynamic environment with forward thinking, proactive individuals.
Overview
11
11
years of professional experience
Work History
Store Manager
DecoRug
Robina , QLD
09.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
Store Manager
Baby Lemonade
Pacific Fair
06.2022 - Current
- Responsible for the day to day operation of a stand alone boutique women’s fashion store
- In this role I have met sales targets and company KPI’s
- I have been responsible for the promotion of the social media presence of the company by collaborating with the Pacific Fair marketing team
- I am accountable for the purchasing of merchandise within a defined budget, including the selection of fashion items to meet our targeted demographics
- I have utilised my well developed skills in maintaining high customer service standards
- I have developed and maintained the online store, including web design, functionality, accounting and returns
- I am solely responsible for the public ‘face’ of the store including window display and store lay-out
Store Manager
Witchery
Robina
10.2018 - 06.2022
- I was responsible for driving sales and profit, ensuring that the company’s KPIs were met
- I provided inspirational leadership, staff training and developing the capabilities of the team
- I maintained a focus on commercial acumen ensuring that each team member had an understanding on of the performance of the store
- I was effective in the management of costs evidenced by quarterly reporting
- I created a warm and genuine customer experience within a customer centric culture
- I adhered to the company’s values, behaviours, policies and procedures
- I consistently achieved higher KPIs for customer satisfaction through maintaining my focus on this outcome
- I adhered to all company policies and procedures e.g
- In my timely management of complaints
- I competently and confidently utilised ‘Dayforce’, rostering and costing electronic program
Store Manager
Rodd & Gunn
Pacific Fair
08.2015 - 10.2018
- In this role I led a team to drive sales, promotion and brand growth in order to meet my KPIs at the national standard
- I developed, coached and mentored each team member so as to achieve store targets, goals and sales’ performance
- I further developed and enhanced my customer service skills
- I developed leadership skills and qualities evidenced by low staff turnover, absenteeism and increased staff satisfaction
Store Manager
Review
Robina Boutique
11.2013 - 08.2015
- I was responsible for the continued profitability of the store
- Achieved through the development, coaching and motivating of team members
- I maintained strong communication links with senior managers to ensure KPIs remained on track through face to face meetings and reports
- I successfully displayed the values of the company
- I enhanced customer satisfaction demonstrated through customer feedback and greater then benchmark satisfaction scores
- I achieved the company’s annual sales award for attaining the highest percentage over budget for the 2013-14 financial year
Education
Bachelor of Arts - Psychology
University of Tasmania
Launceston 11-1999
Skills
- Customer Service Management
- Operational budgeting
- POS Systems
- Report Generation
- Project Management
- Supply Ordering
- Talent Recruitment
- Store operations oversight
- Loss Prevention
- Store Merchandising
- Employee Training
References
Available upon request.
Personal Information
Date of Birth: 06/25/79
Timeline
Store Manager
DecoRug
09.2023 - Current
Store Manager
Baby Lemonade
06.2022 - Current
Store Manager
Witchery
10.2018 - 06.2022
Store Manager
Rodd & Gunn
08.2015 - 10.2018
Store Manager
Review
11.2013 - 08.2015
Bachelor of Arts - Psychology
University of Tasmania