Katherine Lambert
Summary
Experienced in facilities management and customer service, dedicated administrative professional excelling in completing various clerical tasks and supporting team operations. Known for responsibility, punctuality, and productivity as a hardworking team player. Seeking to leverage transferrable skills to add value and drive results in a new role.
Overview
20
20
years of professional experience
Work History
Admin Assistant
City FM
05.2021 - Current
- Assist Head Of Operations with preparation of Partnership and State Operations Board presentations, take meeting minutes and follow up on actions
- Attend weekly Ops Meetings, take minutes, and follow up/report on actions
- Attend other meetings as determined by line Manager to take minutes/actions and follow up
- Maintain and update spreadsheets and registers, ensuring accuracy and up-to-date information
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence in multiple inboxes
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with additional tasks and support on daily basis.
Facilities Administrator
City FM
07.2019 - 05.2021
- Developed and maintained strong customer relationships
- Sourced availability, booked, and managed multiple conference rooms for meetings and projects
- Managed both inbound/outbound calls and a large volume of emails in a timely manner
- Resolved, managed, and escalated incidents and requests logged by customers
- Ensured a swift and efficient service whilst adhering to agreed service levels and KPIs
- Corresponded and communicated with stakeholders, contractors, and suppliers with a strong commitment to excellent internal and external customer service
- Wrote and documented policy and procedure files to improve operational efficiency
- Conducted audits verifying maintenance activities performed were in accordance with agreed scope and compliant with safety and risk assessment
- Assisted with report preparation and provided general administration support to the department including typing, filing, archiving, and other ad hoc reporting as required
- Ordered required items for the whole office including stationery, consumables, office furniture, and other items as needed
- Created Purchase Requisitions, goods receipting Purchase Orders, and processing invoices
Technical Support Officer
City FM
04.2015 - 07.2019
- Used multiple systems concurrently while triaging refrigeration alarms in a timely manner
- Prioritized various tasks to provide an immediate and competent service whilst observing fixed service levels and KPIs
- Provided exceptional service by building relationships and rapport with both internal and external customers
- Performed accurate and detailed data entry
- Managed a high volume of inbound and outbound calls to field technicians and stores
- Took regular backups of the system and filed required information
- Responded to and actioned emails quickly and professionally
Gaming Supervisor
Club Ringwood
01.2012 - 01.2014
Gaming Supervisor/Duty Manager
Lilydale International
01.2008 - 01.2012
Waitress, Bar Staff
The Harrow at Little Bedwyn, Wiltshire, England
05.2006 - 02.2007
Crew Member, Party Host, Food Supervisor
Hungry Jacks
12.2004 - 03.2006
Education
Certificate3 - Customer Engagement
Swinburne University
01.2019
Certificate3 - Aged Care and Home and Community Care
Employeease Pty Ltd
Boronia, Victoria05.2008
Bachelor of Arts - undefined
Deakin University
Burwood, Victoria01.2006
VCE - undefined
Billanook College
Mooroolbark, Victoria01.2005
Year7 to Year9 - undefined
Oxley College
Chirnside Park, Victoria01.2002
Skills
- Exceptional Communication and Interpersonal Abilities – Skilled in building rapport with diverse teams and stakeholders to achieve collaborative outcomes
- Efficient Time Management and Organizational Skills – Proven ability to prioritize tasks, meet deadlines, and maintain productivity in fast-paced environments
- Administrative Operations and Data Management – Proficient in coordinating daily office tasks, maintaining accurate records, and streamlining administrative processes to enhance efficiency
- Customer Service Excellence – Committed to delivering exceptional service, resolving inquiries, and fostering client satisfaction
- Call and Email Management – Experienced in handling high volumes of communications while maintaining professionalism and accuracy
Timeline
Admin Assistant
City FM
05.2021 - Current
Facilities Administrator
City FM
07.2019 - 05.2021
Technical Support Officer
City FM
04.2015 - 07.2019
Gaming Supervisor
Club Ringwood
01.2012 - 01.2014
Gaming Supervisor/Duty Manager
Lilydale International
01.2008 - 01.2012
Waitress, Bar Staff
The Harrow at Little Bedwyn, Wiltshire, England
05.2006 - 02.2007
Crew Member, Party Host, Food Supervisor
Hungry Jacks
12.2004 - 03.2006
Certificate3 - Aged Care and Home and Community Care
Employeease Pty Ltd
Bachelor of Arts - undefined
Deakin University
VCE - undefined
Billanook College
Year7 to Year9 - undefined
Oxley College
Certificate3 - Customer Engagement
Swinburne University
Similar Profiles
NAMITHA FERNANDONAMITHA FERNANDO
Client Solutions Specialist at City FMClient Solutions Specialist at City FM
BIKRAM SAHANIBIKRAM SAHANI
Cleaner in Bunnings at city fmCleaner in Bunnings at city fm
Himal ThapaHimal Thapa
Supervisor at City FmSupervisor at City Fm