Katherine Lynch

• Delivered high end customer service by proactively anticipating client needs and providing tailored solutions.
• Established trust with clients through building rapport authentically. consistent contact, follow-ups and a commitment to understanding their unique business needs.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Achieved significant business growth in Queensland and South Australia in the rural and regional health sector. Plus, achieved record results with the number of remote area nurses (RANs) placed in the NT, SA and QLD.
• Assisted the internal teams with clinical issues and concerns
• Maintained records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
• Undertook a project leading all internal recruitment at Affinity or Placement, recruitment, client and credentialing teams. Implemented new structures and processes around our internal recruitment strategies.
• Developed clinical training packages back practical and theoretical for our internal teams to gain a more thorough understanding of nurses different and unique skill sets. Training sessions were in depth presentations on: Emergency, Medical/Surgical, Rural Mental Health and Remote
• One on one advisory to our recruitment and placement teams, assisting in clinical education. Providing intel on market demands and changes and how to best match candidates to different clinical facilities across all states and territories across the country.

• Built strong relationships with clients through regular communication and understanding their unique needs.
• Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

Worked full time in the Emergency Department.

Worked across Short Stay Unit, Acute, Resus and Triage