Summary
Overview
Work History
Education
Skills
References
Timeline
AccountManager

KATHERINE MACAYAN

Byford,Australia

Summary

Empathetic and compassionate Care Worker with a sensitive approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients, drawing from experience in both hospital and in-home settings. Expertise lies in providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider excelling at complete domestic duties, helping patients with self-care and hygiene, and providing companionship. Gained valuable experience working with children and the elderly, skillfully anticipating and proactively addressing client needs. Friendly and engaging demeanor with strong attention to detail. Skilled at assisting the elderly, convalescents, or persons with disabilities with their daily living activities in-home or within a care facility. Keeps the house tidy by making beds, doing laundry, washing dishes, and preparing meals. Provides valuable advice to families and the healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Dependable and able to establish rapport and trust with patients while helping them complete their daily living tasks to enhance their quality of life. Driven to prioritize individual needs with attention to important details. Known for being accommodating and kind-hearted, a team player dedicated to expanding knowledge and responsibilities.

Overview

9
9
years of professional experience

Work History

Individual Support Worker

Godrich Healthcare
08.2023 - 09.2024
  • Exhibited strong interpersonal skills by effectively building rapport with clients and colleagues, fostering collaborative working relationships that supported project success.
  • Enhanced project outcomes by conducting comprehensive research and analysis on industry trends and best practices.
  • Established credibility as a trusted advisor through consistent demonstration of expertise, integrity, and commitment to client success.
  • Leveraged strong analytical skills to identify key trends within complex datasets that drove actionable insights for clients'' strategic planning efforts.
  • Assisted clients with personal hygiene tasks for improved health and comfort.
  • Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
  • Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
  • Communicated effectively with family members regarding updates on client status, concerns, or achievements.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
  • Facilitated social interactions and community involvement for increased quality of life.
  • Maintained a safe and clean living environment for clients through housekeeping tasks and organization.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Product Demonstration/Senior Sales Consultant

Saladmaster Perth
09.2018 - 09.2024
  • Company Overview: 5C Marketing Pty LtD | Osborne Park WA
  • Teamwork and collaboration
  • Responding to Customer Inquiries
  • Dish preparation
  • Ingredient selection
  • Plating and presentation
  • Food preparation
  • 5C Marketing Pty LtD | Osborne Park WA

Office Assistant/Customer Service

5C Marketing Pty LtD
12.2020 - 11.2022
  • Company Overview: Osborne Park WA
  • Completed clerical tasks such as filing, copying and distributing mail
  • Welcomed office visitors to arrivals
  • Scheduled appointments
  • Executed record filing system to improve document organisation and management
  • Interacted with customers by phone, email or in-person to provide information
  • Produced high-quality documents, spreadsheets and presentations for internal and customer facing needs
  • Osborne Park WA

Pharmacy Assistant

Chemist Warehouse
01.2017 - 11.2020
  • Company Overview: Bentley, WA
  • Greet customers and responded to questions with friendly knowledgeable assistance
  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Merchandised over-the-counter goods and rotated stock
  • Bentley, WA

Customer Service/Cash Register Operator

Caltex Starmart
10.2015 - 04.2016
  • Company Overview: South Hedland, WA
  • Operated cash register for cash, check and credit card transactions with Excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organised merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • South Hedland, WA

Education

Cert III - Individual Support

AICE PTY LTD

Skills

  • Communication and Collaboration Skill
  • Adherence to Policies & Procedure
  • Research and Analytical Skills
  • Conducting Office Meetings
  • Medical Records Management
  • Confidentiality and Data Protection
  • Goal Setting and Monitoring
  • Safety awareness
  • Behavioral support
  • Documentation and Record Keeping
  • Mobility Assistance
  • Transportation Assistance
  • Disability Awareness
  • Respectful and Compassionate

References

  • Soledad Capuyan, Carer Nulsen Disability Services +61 401 286 987
  • Garret Godrich, Godrich Healthcare Director garrett.godrich@godrichhealthcare.com.au 0861531528
  • Jessica Frias, Saladmaster Perth, 5C Marketing Manager, 0412 642 370, jessicafrias30@gmail.com

Timeline

Individual Support Worker

Godrich Healthcare
08.2023 - 09.2024

Office Assistant/Customer Service

5C Marketing Pty LtD
12.2020 - 11.2022

Product Demonstration/Senior Sales Consultant

Saladmaster Perth
09.2018 - 09.2024

Pharmacy Assistant

Chemist Warehouse
01.2017 - 11.2020

Customer Service/Cash Register Operator

Caltex Starmart
10.2015 - 04.2016

Cert III - Individual Support

AICE PTY LTD
KATHERINE MACAYAN