Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Katherine McArthur

Wendouree,VIC

Summary

Proactive Receptionist, Accountant, and Chef with extensive experience in customer service, financial management, and culinary operations. Proven track record in streamlining workflows, improving client satisfaction, and optimizing financial reporting processes. I am skilled in team leadership, inventory management, and maintaining high safety standards. Knowledgeable Accountant is proficient in laws and procedures governing business operations, tax filings, and regulatory compliance. Handles detail-oriented work in a systematic and organized fashion. Leverages field expertise, resourcefulness, and diligence to positively impact business operations. Adept at managing budgets, payroll, invoicing, and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.

Overview

12
12
years of professional experience

Work History

Receptionist

Custom Bauble Marking
01.2010 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Improved workflow by introducing more efficient document handling and organization practices.

Accountant

Custom Bauble Marking
01.2020 - 01.2022
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
  • Streamlined monthly financial reporting processes, significantly reducing time required for report generation and analysis.

Chef

Positano Italian Resturant
02.2012 - 10.2012
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Placed orders to restock items before supplies ran out.

Chef

Lion Hotel
01.2015 - 11.2017
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Developed close relationships with suppliers to source best ingredients.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Implemented food cost and waste reduction initiatives to save money.
  • Assisted with menu development and planning.
  • Set up and broke down kitchen for service.

Supervisor

Police Blue Light Disco
09.2010 - 01.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Supervisor

Scout Group
10.2010 - 11.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Education

Bachelor Social Work - Social Work

ACAP
Melbourne, VIC
09.2026

Certificate IV - Accounting

Chisholm Institute
Frankston, VIC
11.2022

Certificate IV - Hospitality

William Angliss Institute of TAFE
Melbourne, VIC
11.2017

Skills

  • Accounting and bookkeeping
  • Accounts Payable and Receivable
  • Bank Reconciliation
  • Bookkeeping
  • Account Reconciliation
  • Accounts Payable
  • Financial Statements
  • Payroll Processing
  • General Ledger Management
  • Invoice balancing
  • Management accounting
  • Data inputting

Timeline

Accountant

Custom Bauble Marking
01.2020 - 01.2022

Chef

Lion Hotel
01.2015 - 11.2017

Chef

Positano Italian Resturant
02.2012 - 10.2012

Supervisor

Scout Group
10.2010 - 11.2010

Supervisor

Police Blue Light Disco
09.2010 - 01.2012

Receptionist

Custom Bauble Marking
01.2010 - 01.2022

Bachelor Social Work - Social Work

ACAP

Certificate IV - Accounting

Chisholm Institute

Certificate IV - Hospitality

William Angliss Institute of TAFE

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