Katherine McNish
Eaton,Western Australia
Summary
I am hoping to further expand myself outside of my previous roles and gain meaningful employment in a fresh new environment that is challenging and rewarding. I am proficient and dedicated; I am able to work in a fast paced conditions with excellent time management skills and I always strive to be above expectations. I have experience in multiple aspects of different industries including sales, telephony and further customer facing services. I also have conversance in several computer programs including Microsoft, Point of Sale, handling of cash and EFTPOS facilities, etc. I am seeking part time or full time employment. I have reliable transport, and love routine and structure.
Overview
8
8
years of professional experience
Work History
Sales Manager
Adult Shop.com
Bunbury, WA
02.2023 - Current
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Trained new employees on proper protocols and customer service standards.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Create and provide detailed rosters for shift management
Bartender
Mercure Bunbury Sanctuary Golf Resort
Bunbury
08.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Housekeeper
Mercure Bunbury Sanctuary Golf Resort
Bunbury, WA
07.2022 - 01.2023
- Duties included waitressing, food and consumer preparations, customer service on both the service floor and via telephone, high standard of cleaning practices and cash and eftpos handling which included balancing the accounts at the end of the night.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Documented and reported necessary facility and building repairs observed.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Bond Cleaner
Supremeklene
- Handled equipment, chemicals and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Nexa Solar
- Duties include sales of products and solar equipment, forward facing customer services, requirement to meet KPI’s regularly and good time management
Strantics
06.2016 - 09.2016
- Closed due to liquidation
- Duties included product and equipment sales, telephony work, customer communication, computer program work, fast thinking and conflict resolution
- Also provided experience in large monetary value sales and balancing of cash and eftpos.
Education
RSA
Certificate I - Auslan
Deaf Services
Townsville, QLD06.2019
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Thuringowa State Highschool
2014
Skills
- Good Telephone Etiquette
- Attention to Detail
- Multitasking Abilities
- Cultural Awareness
- Self-Motivated
- PPE Compliance
- Dependable and Responsible
- Critical Thinking
- Decision-Making
- Planning and Coordination
- Active Listening
Additional Information
- Certificate 1 in auslan obtained from deaf services Australia
- RSA certificate
Timeline
Sales Manager
Adult Shop.com
02.2023 - Current
Bartender
Mercure Bunbury Sanctuary Golf Resort
08.2022 - 01.2023
Housekeeper
Mercure Bunbury Sanctuary Golf Resort
07.2022 - 01.2023
Strantics
06.2016 - 09.2016
Bond Cleaner
Supremeklene
Nexa Solar
RSA
Certificate I - Auslan
Deaf Services
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Thuringowa State Highschool