Katherine Mcritchie
Toowoomba
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager/Sandwich Artist
Subway Plainlands
12.2022 - 07.2023
Assistant Manager/ Sandwich Artist
Subway Glenview
10.2023 - 10.2024
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to meet peak operational demands effectively.
- Oversaw cash handling procedures, ensuring accurate financial reporting and accountability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cleaner (commercial and Domestic)
Maid2match
10.2024 - 08.2025
- Trained new staff on proper cleaning techniques and safety protocols, promoting a culture of excellence.
- Monitored inventory levels of cleaning supplies, facilitating timely reorders to prevent shortages.
- Collaborated with team members to optimize workflows, resulting in streamlined operations and enhanced service delivery.
- Addressed client feedback promptly, implementing changes to exceed customer expectations consistently.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School - Year 12
Laidley State High School
Qld11.2022
Skills
- Effective multitasking
- Money handling
- Team leadership
- Time management
- Safe work practices
- Active listening
- Quality assessments
- Team focus
- Organisational skills
- Punctuality
- Sharp attention to detail
- Customer service
Certification
- Provisional P1 driver licence
- Reliable transport
- ICT20120 Certificate II in Applied Digital Technologies
- January 2021 to November 2022
- Certificate III landscape construction
- August 2022 to August 2022
- Statement of attainment
- First aid
- Basic life support
- Cardiopulmonary resuscitation
- Work health and safety processes
Timeline
Cleaner (commercial and Domestic)
Maid2match
10.2024 - 08.2025
Assistant Manager/ Sandwich Artist
Subway Glenview
10.2023 - 10.2024
Assistant Manager/Sandwich Artist
Subway Plainlands
12.2022 - 07.2023
High School - Year 12
Laidley State High School
Personal information
- Eligible to work in Australia: Yes
- Highest Level of Education: Certificate I–IV
- Total years of Experience: 7