Katherine Meng
Melbourne,Australia
Summary
- 1+ year of hands-on experience in the food & beverage industry, proficient in customer service, order management, and beverage preparation.
- Certified Barista with expertise in crafting specialty drinks and operating café equipment.
- Multilingual communicator (Mandarin native, IELTS 7) adept at fostering teamwork in fast-paced environments.
- Strong adaptability and execution skills, thriving under highpressure scenarios.
- Available to work on weekends (Thursday, Saturday, Sunday).
Overview
1
1
year of professional experience
Work History
Café Associate
Mr. Eggette
Melbourne, Australia
07.2024 - 03.2025
- Prepared signature egg waffles (egg puffs) and customized beverages, ensuring consistent quality and presentation
- Managed front-counter operations, including order processing, cash handling, and customer inquiries
- Maintained cleanliness and compliance with food safety standards during peak hours
Waitress
Flovie Florist Restaurant
Melbourne, Australia
11.2023 - 07.2024
- Delivered exceptional dining experiences by managing orders, processing payments, and addressing customer needs
- Collaborated with kitchen staff to ensure timely food delivery and resolve service issues
- Trained 2 new team members on POS systems and customer service protocols
- Maintained a clean work station by restocking supplies, wiping down counters.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
All-Round Café Staff
Machi Machi
Melbourne, Australia
11.2023 - 02.2024
- Specialized in beverage preparation, ingredient stocking, and front-desk operations for a high-volume bubble tea chain
- Streamlined workflow during rush hours, reducing average order fulfillment time by 15%
- Received commendation for maintaining a positive team dynamic under pressure
Education
Master - International Journalism
University of Melbourne
Melbourne, Australia08.2025
Skills
- POS Systems
- Food Safety Protocols
- Social Media Analytics
- Food preparation
- Time management
- Team collaboration
- Pastry display
- Cleanliness
- Cash handling proficiency
- Organization
- Staff motivation
Languages
- Mandarin, Native
- English, IELTS 7
Timeline
Café Associate
Mr. Eggette
07.2024 - 03.2025
Waitress
Flovie Florist Restaurant
11.2023 - 07.2024
All-Round Café Staff
Machi Machi
11.2023 - 02.2024
Master - International Journalism
University of Melbourne
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