Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Mullins

Toolern Vale,VIC

Summary

Dynamic professional with eight years of substantial experience in coordination, administration, and customer service. Demonstrated ability to lead and motivate teams towards achieving collective goals. Known for strong organizational skills, adept problem-solving abilities, and meticulous attention to detail. Currently pursuing a Bachelor of Health Sciences degree with a focus on Health Promotion/Public Health.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Linehaul Operations

CDM Logistics
10.2022 - Current
  • Exceptional execution of administrative responsibilities, meticulously ensuring accuracy of vital information for transport compliance, thereby upholding legal standards with precision and efficacy.
  • Effectively collaborated with internal teams of individuals, subcontractors, and customers, fostering productive partnerships and facilitating smooth communication to achieve project objectives with precision and timeliness.
  • Consistently prioritised compliance with fatigue laws and driver safety at all times, ensuring 100% adherence to regulations and safeguarding well-being of drivers, thereby enhancing operational integrity and promoting culture of safety.

Customer Service/Administration

Next Level Party Hire
01.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Assisted with order processing, invoice generation, and payment collection for seamless purchasing experience.
  • Streamlined administrative processes for increased efficiency and improved customer experiences.
  • Achieved success by effectively coordinating 10 events every weekend, demonstrating exceptional organisational skills and multitasking abilities.

Transport Allocator

Bunnings Warehouse
06.2021 - 10.2022
  • Collaborated seamlessly within ateam to facilitate successful launch of Bunnings' new business venture, leveraging collective strengths and expertise to navigate challenges and capitalise on opportunities. Effective teamwork contributed to foundational procedures for growth and prosperity of Bunnings' new venture.
  • Facilitated seamless communication between stores, customers, and drivers, fostering efficient coordination and problem-solving to ensure smooth operations and exceptional service delivery. By bridging these key stakeholders, high standards of customer satisfaction were upheld while maximising operational effectiveness.
  • Implemented meticulous administrative procedures to log all driver hours, ensuring strict adherence to fatigue laws and preventing drivers from exceeding mandated 12-hour driving limit. This proactive approach not only upheld legal compliance but also prioritised driver safety and well-being

Dispatcher

Dircks Moving and Logistics
08.2020 - 04.2021
  • Proficiently managed allocating and dispatching 11 teams daily for commercial moves catering to high-profile customers. Orchestrating seamless coordination and prioritising efficiency ensured timely and top-quality service delivery, which enhanced customer satisfaction.
  • Cultivated strong relationships with both my teams and valued customers, creating trust, collaboration, and mutual respect. By prioritising open communication, empathy, and proactive support, strengthened bonds that contributed to enhanced team morale, customer loyalty, and overall business success.
  • Conducted precise and timely data entry for moving jobs and fleet maintenance, ensuring accuracy and completeness in records management. Maintaining these records contributed to efficient operational planning and decision-making, ultimately optimising resource allocation and enhancing overall productivity.

Commercial/Military Coordinator

Dircks Moving and Logistics
03.2018 - 08.2020
  • Facilitated seamless moves for both commercial and military customers, coordinating intricate logistical details with precision and care. Prioritising careful planning, clear communication, and adaptability ensured that each move met unique requirements and customer expectations, thus solidifying trust and satisfaction.
  • Commitment to ensuring detailed completion of all documentation to high standard was instrumental in maintaining compliance and accuracy across all records. Upholding rigorous standards in documentation mitigated risks and enhanced accountability, contributing to efficient operation of processes and regulatory compliance, demonstrating attention to detail and commitment to process efficiency.
  • Received Employee of the Year in 2019 for coordinating and executing successful completion of a commercial construction project. This award demonstrates dedication to excellence and commitment to driving success in every endeavour.

Education

Bachelor of Health Sciences -

Deakin University
Melbourne, VIC
2025

Certificate IV in Hospitality - Hospitality

Kangan Institute
Melbourne, VIC
01.2011

Certificate IV in Nursing (Enrolled) - Nursing

FACTS
Belmont, VIC
01.2010

Skills

  • Coordination
  • Team Building
  • Communication
  • Time Management
  • Customer Resolution
  • Interpersonal Relationship Building
  • Leadership
  • Integrity
  • Administration
  • Strong Communication Skills
  • Efficient multitasking
  • Data Analysis Capabilities
  • Attention to Detail

Certification

  • TLIF0006 Administer a fatigue risk management system, KRTS, 2024
  • HLTAID011 Provide First Aid, St John Ambulance, 2023
  • HLTAIS010 Provide Basic Emergency Life Support, St John Ambulance, 2023
  • HLTAIS009 Provide Cardiopulmonary Resuscitation, St John Ambulance, 2023
  • Australian Federal Police Check
  • Working with Children Check

Timeline

Linehaul Operations

CDM Logistics
10.2022 - Current

Customer Service/Administration

Next Level Party Hire
01.2022 - Current

Transport Allocator

Bunnings Warehouse
06.2021 - 10.2022

Dispatcher

Dircks Moving and Logistics
08.2020 - 04.2021

Commercial/Military Coordinator

Dircks Moving and Logistics
03.2018 - 08.2020

Bachelor of Health Sciences -

Deakin University

Certificate IV in Hospitality - Hospitality

Kangan Institute

Certificate IV in Nursing (Enrolled) - Nursing

FACTS

Similar Profiles

CREATE PROFILE
Katie Mullins