KATHERINE PAQUIN
Perth,WA
Summary
I am an enthusiastic team member that thrives on the ability to alter an experience into a positive outcome for both customers and fellow team members. Organised and strong time management enable me to ensure processes are completed thoroughly and in a timely manner. I prioritise projects and deliver above expectations. I am an organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A dynamic and highly motivated Customer Experience professional. I have a passion for continual self improvement as well as a competitive spirit and enjoy being constantly challenged
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Area Manager of Operations
Amazon Australia
12.2021 - Current
- Maintaining Health and Safety standards within remit area, while promoting an inspiring Health and Safety culture on-site
- Coordinated onboarding of new associates and engagement activities inline with business requirements.
- Subject matter expert on Inbound operations, larger-scale processes and activities within FCs
- In your inventory control and systems environment, you’ll handle timely data collection, updating operations metrics on an hourly basis
- Achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience
- Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels
- Implement process change and contribute in cross-functional Six Sigma initiatives within the site and the broader Amazon Operations network
- Experience in innovative logistics and distribution environment
- Ability to organise details, establish and carry out root cause analysis, and then extract and analyse the data generated
- Ensured KPI's were met continuosly quater on quater
- Reported on daily figures to internal and external stakeholders
- Worked with network teams on quality metrics, improving rates and outcomes.
Flight Attendant Manager
Qantas Airways
06.2019 - 12.2021
- Responsible for supporting crew performance, conduct and development matters in line with policy and procedure
- Managing a team of 280 Cabin Crew in both on board supervisor and customer service roles
- Coordinating meeting, recruitment centres and events for the base
- Delivering continuous departmental improvement initiatives
- Providing support to the Cabin Crew Safety strategy
- Promoting and partnering with our Customer Experience team to deliver premium experiences for our customers, training for crew and liaising with airport teams around Western Australia to maximise delivery of CE expectations
- Coordinated projects within the airports team including end to end recruitment, coordination of events and risk assessment coordination.
- Identified issues, analyzed information and provided solutions to problems.
- Chairperson of the Cabin Crew and Flight Ops OSH Committee
- Working with key stake holders to improve and grow the department whilst maintain a high standard for the group.
- Proved successful working within tight deadlines and a fast-paced environment.
Flight Attendant
Qantas Airways
01.2017 - 06.2019
- Achieved sound knowledge and understanding of Aviation Regulations, policies and procedures throughout a 7 week intensive training course
- Collaborating with other team members to perform to the best of our ability adhering to workplace procedures and policies
- Shown leadership skills throughout ground school and received a ‘Thank Q’ on a public work platform
- Shown effective communication with peers and put ideas forward to better improve workplace policies
- Shown tact and good use of diplomatic skills with on-board managers and provided relevant feedback when needed
- Shown a genuine passion for the company and its future regarding innovations and strategic plans
- Demonstrated high compliance levels with regards to Company procedures and policies.
Area Sales Manager
Mantra Group Australia
06.2016 - 01.2017
- Proposed, implemented and facilitated practical training days with theoretical instruction to hotel staff on client’s service and expectations
- Managed a client portfolio with a total account value of $15m, whilst achieving quarterly KPI’s
- Defined and implemented Edutourism to the group which opened the opportunity for strategic business plans to capture the international market
- Worked independently and to strict time limits to achieve the best for our clients
- Developed and maintained relationships with clients old and new and created cliental portfolios
- Developed positive relationships with key stakeholders to increase growth opportunities
- Frequently used discretion when dealing with sensitive information
- Produced production reports detailing the projected sale, usage and competitor comparison for a detailed insight to the productivity of each hotel
- Influenced and motivated staff to perform and achieve to the best of their ability
- Won region of the quarter for performance and sales.
Conference and Events Coordinator
Pullman Cairns International
01.2015 - 06.2016
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Coordinated over 300 events a year end to end. including concept developing, budgeting, coordination, breakdown, team assemble with stakeholders and contracters, contracts and debrief resulting in return cliental base.
Guest Service Duty Manager/ Training Facilitator
Accor Hotels
10.2013 - 01.2015
- Accountable for 80 people, ensuring they adhered to workplace health and safety and instructions of service requirements
- Secretary of the OH&S Committee
- Provided exceptional customer service to clients whilst working towards individual
- Maintained communication and interpreted new procedures between high level management and my team
- Ensured staff adhered to workplace policies and provided high performance levels daily
- Implemented necessary training and performance schemes to ensure we remained current and relevant in a highly competitive industry
- Facilitated adult learning environments and showed a genuine passion to see our people grow personally and professionally
- Built guest database ensuring discretion with private and confidential information
- Work effectively and prioritised workload to ensure tasks were met when dealing with strict deadlines
- Implemented and initiated all staff training regarding new procedures as well as safety training
- Provided feedback to all employees to increase morale and gain continuous improvement
- Ensured all employees were compliant with occupational health and safety standards and required learning
- Prepared daily rosters for staff and allocated duties based on individual’s performance.
Senior Flight Attendant
Jetstar
05.2012 - 07.2013
Education
High School Diploma -
Frederick Irwin Anglican School
Mandurah, WA12.2001
Skills
- Time management
- End to end recruitment
- End to end event coordination
- Managing Operations
- Operations Leadership
- Project Management
- Training and compliance
- Operations Coordination
Certification
- Safety and Health Representative Certificate – Scorpion Training Solutions
- First Aid Certificate – St John
- Cert 3 in Hospitality - Acadame Accor
- RSA- Nationally Accredited
Timeline
Inbound Area Manager of Operations
Amazon Australia
12.2021 - Current
Flight Attendant Manager
Qantas Airways
06.2019 - 12.2021
Flight Attendant
Qantas Airways
01.2017 - 06.2019
Area Sales Manager
Mantra Group Australia
06.2016 - 01.2017
Conference and Events Coordinator
Pullman Cairns International
01.2015 - 06.2016
Guest Service Duty Manager/ Training Facilitator
Accor Hotels
10.2013 - 01.2015
Senior Flight Attendant
Jetstar
05.2012 - 07.2013
High School Diploma -
Frederick Irwin Anglican School
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