Katherine Pett
Salisbury,Australia
Summary
Versatile Bartender experienced in delivering exceptional hospitality and maintaining compliance with industry standards in high-pressure environments. Contributed to enhanced guest experiences through strong multitasking, customer service, and team collaboration skills. Focused on creating innovative cocktails and inspiring new menu offerings.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
FOH, BARTENDER, SECTION WAITER & BARISTA
The Ski Club of Victoria
Mount Buller, VIC
06.2026 - Current
- Bartended, prepared and served cocktails, poured wine and beer, and upheld bar standards during regular service and functions.
- Worked as a Section Waiter, providing professional table service, wine cellar recommendations, and managing multiple tables efficiently.
- Delivered high-level service to Ski Club members in a fast-paced, members-only dining environment.
- Conducted bar inventory and completed daily requisition sheets to ensure stock availability.
- Maintained in-depth knowledge of menu items to effectively answer patron questions regarding food, drinks, and preparation methods.
BARTENDER
The Star - Sports Bar
Brisbane, QUEENSLAND
03.2026 - 06.2026
- Served in Brisbane's largest and busiest sports bar within Star Brisbane entertainment precinct.
- Delivered fast, accurate beverage service to crowds of up to 5,000 guests during major sporting events and peak trading periods.
- Managed high-volume beer, wine, spirits and RTD service while maintaining exceptional customer service standards.
- Maintained calm, professionalism, and efficiency during high-volume service periods.
- Implemented alcohol awareness procedures to prevent intoxication and manage intoxicated guests.
FOH, SECTION WAITER, BARTENDER
Death & Co.
Toowong, QLD
10.2025 - 03.2026
- Executed front-of-house and bar duties to uphold premium service standards and enhance guest experience.
- Confidently suggested both on-menu and off-menu cocktails based on guest preferences.
- Trained new staff on bartending techniques, ensuring consistent drink quality and efficient service.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Maintained accurate inventory records for liquors, beers, wines, and mixers to support daily operational needs.
FOH, BARTENDER, SECTION WAITER & BARISTA
The Ski Club of Victoria
Mount Buller, VIC
06.2025 - 10.2025
- Bartended, preparing and serving cocktails, pouring wine and beer, and upholding bar standards to enhance guest experience during regular service and events.
- Managed table service as a Section Waiter, offering wine cellar recommendations and efficiently overseeing multiple tables to ensure timely and exceptional service.
- Worked as a barista in the on-site café, prepared espresso and specialty coffee to quality standards.
- Delivered high-level service to Ski Club members in a fast-paced, members-only dining environment.
- Completed bar inventory checklists to track stock levels and ensure product availability. on a regular basis to complete daily requisition sheets.
- Maintained an understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
RESTAURANT WAITRESS
Happyfield
Haberfield, NSW
02.2023 - 05.2024
- Greeted customers in a friendly and professional manner, taking their orders promptly.
- Demonstrated positive attitude during stressful situations and peak hours, enhancing customer experience.
- Monitored guest satisfaction throughout meal service, replenishing drinks and addressing additional requests promptly.
- Resolved customer complaints and inquiries in a timely manner.
- Addressed customer complaints and inquiries swiftly, ensuring resolution and satisfaction.
RESTAURANT WAITRESS
The Grounds of Alexandra
Alexandria, NSW
05.2022 - 02.2023
- Delivered exceptional customer service by promptly taking orders, serving food and beverages, and resolving customer concerns.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Managed multiple tables simultaneously during peak hours, ensuring timely service and customer satisfaction.
- Provided attentive service to large parties, ensuring order accuracy and enhancing overall dining experience.
HOSPITALITY WORKER
Zeus Street Greek
Surry Hills, NSW
10.2021 - 05.2022
- Delivered friendly service while balancing multiple responsibilities to enhance guest experience.
- Upheld food safety standards and facilitated kitchen communication to ensure smooth operations.
- Supported food preparation during peak hours to meet high demand and maintain service quality.
- Managed petty cash and accurately processed payments.
ADMINISTRATION OFFICER
Healthscope Hospitals
Spring Hill, QLD
08.2020 - 01.2021
- Directed internal and external calls to ensure efficient communication across departments.
- Assisted with patient admissions, facilitating health fund checks and accurate documentation.
- Entered sensitive data with precision and confidentiality. with accuracy and confidentiality.
- Liaised with multiple departments to enhance coordination and improve patient service delivery.
RESTAURANT WAITRESS
Little Greek Taverna
West End, QLD
12.2019 - 03.2020
- Greeted and seated customers to create welcoming dining experience.
- Managed orders and communicated effectively with kitchen for timely service.
- Handled cash transactions and ensured accurate billing for customer satisfaction.
SALES AGENT
Telco Services Australia
Brisbane CBD, QLD
06.2018 - 02.2019
- Assisted customers in optimizing their Telstra services.
- Achieved high sales conversion rates by consistently meeting KPI targets.
- Managed customer accounts using complex CRM systems to ensure accurate service delivery.
Education
BACHELOR OF CREATIVE ARTS - ACTING
The Academy of Film, Theatre & Television
NSW 01.2021 - 01.2023
Skills
- Cocktail preparation
- Customer service
- Multitasking capabilities
- Dependable service
- Guest engagement
- Conflict resolution
- Collaborative approach
Sponsorship Required
No
Languages
English, Native
Visa Eligibility
Eligible for France & Austria Working Holiday Visas
Personal Information
- Age: 26
- Passport Number: Australian Passport Holder
Timeline
FOH, BARTENDER, SECTION WAITER & BARISTA
The Ski Club of Victoria
06.2026 - Current
BARTENDER
The Star - Sports Bar
03.2026 - 06.2026
FOH, SECTION WAITER, BARTENDER
Death & Co.
10.2025 - 03.2026
FOH, BARTENDER, SECTION WAITER & BARISTA
The Ski Club of Victoria
06.2025 - 10.2025
RESTAURANT WAITRESS
Happyfield
02.2023 - 05.2024
RESTAURANT WAITRESS
The Grounds of Alexandra
05.2022 - 02.2023
HOSPITALITY WORKER
Zeus Street Greek
10.2021 - 05.2022
BACHELOR OF CREATIVE ARTS - ACTING
The Academy of Film, Theatre & Television
01.2021 - 01.2023
ADMINISTRATION OFFICER
Healthscope Hospitals
08.2020 - 01.2021
RESTAURANT WAITRESS
Little Greek Taverna
12.2019 - 03.2020
SALES AGENT
Telco Services Australia
06.2018 - 02.2019