Katherine Powell
Kanwal,NSW
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Receptionist
G.V Build
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Aged Care Worker (AIN)
Home Care Assistance
08.2017 - 11.2019
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
Education
Certificate III - Business Administration (Medical)
Hunter Institute Wyong
Wyong, NSW06.2013
Certificate III - Aged Care (AIN)
Central Coast Community College
WYONG 07.2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Customer and client relations
- Customer Service
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Administrative Skills
- Scheduling appointments
- Office Organization
- File Organization
- Filing
- Sensitive information handling
- Work Prioritization
- Administrative Support
- Initiative-taking
- Office Administration
- Punctual and Reliable
- Payment Processing
- Greeting and Seating Clients
Timeline
Receptionist
G.V Build
03.2022 - Current
Aged Care Worker (AIN)
Home Care Assistance
08.2017 - 11.2019
Certificate III - Business Administration (Medical)
Hunter Institute Wyong
Certificate III - Aged Care (AIN)
Central Coast Community College
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