Katherine Ratcliff
Wellard,WA
Summary
Experienced professional with a background in hospitality and retail seeking to transition into the retail sector. Dedicated to delivering exceptional customer service and driving sales growth. Passionate about utilising my skills and experience to contribute to a thriving retail environment.
Overview
11
11
years of professional experience
Work History
Barista
The Big Coffee Van
Australind, WA
11.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bachelor of Health Science
Endeavour College Of Natural Health
Perth, WA
12.2020 - 11.2021
- Preformed 11 months of study in the areas of chemistry, biochemistry, biological science and history of healing.
Retail Assistant
Rivers
Victor Harbor, SA
01.2017 - 12.2017
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
Bakery Worker
Myponga Bakery
Myponga, SA
09.2013 - 02.2016
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Managed efficient cash register operations.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Skills
- Excellent customer service skills- whether this be in person or phone enquiries
- Work well as a team or as an individual
- Reliable
- Positive attitude in and outside of workplace
References
References available upon request.
Timeline
Bachelor of Health Science
Endeavour College Of Natural Health
12.2020 - 11.2021
Barista
The Big Coffee Van
11.2020 - Current
Retail Assistant
Rivers
01.2017 - 12.2017
Bakery Worker
Myponga Bakery
09.2013 - 02.2016
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