Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Rudman

Wollstonecraft,NSW

Summary

Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind.

An additional 5 years of experience as a call centre administrator has helped to develop polished communication skills, organizational skills and a talent for resolving challenging customer inquires. I bring a positive attitude to any team environment and enjoy collaboration with others.

Reference letter available upon request.

Overview

8
8
years of professional experience

Work History

Pet Sitter

Mad Paws
01.2016 - Current
  • Maintained clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cared for up to 6 domestic animals at a time, various species.
  • Provided enrichment regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email and text.
  • Administered prescribed medications, and undertook health checks.
  • Provided basic grooming services, including bathing, ear cleaning and nail trimming.

Call Centre Customer Service Representative

McDonald's Corporate Offices Australia
09.2017 - 03.2023
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Communicated with customers via email, phone, and instant chat window.
  • Worked to consistent KPI's of 90 - 100 customer inquiries daily, and additionally 15 - 25 calls fulfilled.
  • Managed customer accounts and facilitated transactional disputes/refunds.
  • Undertook additional tasks related to stock take and ordering of office supplies.

Education

Certificate III - Exhibited Animal Care

Tafe NSW Ultimo
Sydney, NSW
12.2024

Certificate II in Animal Care -

Taronga Institute of Science & Learning
Mosman
12.2022

Certificate I -

HLTAID011 - Provide First Aid
Crows Nest, NSW
06.2023

Certificate I -

HLTAID010 - Provide Basic Emergency Life Support
Crows Nest
06.2023

Certificate I -

HLTAID009 - Provide Cardiopulmonary Resuscitation
Crows Nest, NSW
06.2023

High School Diploma -

Ku-ring-gai High School
North Turramurra
11.2016

Skills

  • Species-Specific Temperament Knowledge
  • Insulin Injections and Medication Administration
  • Physical Condition Monitoring and Exercise Regimens
  • Grooming and Bathing
  • Command Training
  • Animal Quarters Maintenance
  • Food Supplement Preparation and dietary needs
  • Personalized Customer Service
  • Call Handling and Data Recording
  • Verbal and Written Communication
  • Office Supplies and Inventory

Timeline

Call Centre Customer Service Representative

McDonald's Corporate Offices Australia
09.2017 - 03.2023

Pet Sitter

Mad Paws
01.2016 - Current

Certificate III - Exhibited Animal Care

Tafe NSW Ultimo

Certificate II in Animal Care -

Taronga Institute of Science & Learning

Certificate I -

HLTAID011 - Provide First Aid

Certificate I -

HLTAID010 - Provide Basic Emergency Life Support

Certificate I -

HLTAID009 - Provide Cardiopulmonary Resuscitation

High School Diploma -

Ku-ring-gai High School

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Katherine Rudman