Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KATHERINE SANOWSKI

Ipswich,QLD

Summary

Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Events Manager

Katherine Sanowski
07.2017 - 12.2023
  • Oversaw setup, breakdown, and storage of all equipment used for events.
  • Provided leadership in managing multiple projects simultaneously under tight deadlines.
  • Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
  • Managed event staff onsite during each event to ensure smooth operations.
  • Ensured compliance with safety regulations at all times during events.
  • Maintained accurate records of all suppliers used for events.
  • Established protocols for responding quickly and efficiently to customer inquiries or complaints before, during, and after an event.
  • Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
  • Sourced venues that met the needs of individual events while staying within budget constraints.
  • Organized and facilitated vendor meetings to ensure successful execution of all events.
  • Coordinated with marketing team for promotional materials for each event.
  • Designed contracts, collected fees, and booked venues for events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Utilized event management software to streamline registration, accommodation, and scheduling processes.
  • Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
  • Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
  • Worked with professional and trade associations to create memorable and successful events.
  • Conferred with customers to gather event requirements and explore opportunities.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Helped clients produce brochures, publications and event-specific materials for optimum effect.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.

Receptionist Administrator

PRD NATION WIDE
Booval
03.2016 - 06.2016
  • Scheduling property inspections, showings and open houses for agents and clients
  • Communicating with clients and agents about listings
  • Managing financial aspects of the real estate business
  • such as bookkeeping accounting and tax preparation
  • Filing and sorting documents, maintaining files and managing inventories
  • Answering phones
  • Time management
  • Responding to clients inquiries and concerns and providing assistance to day to day office needs

Cinema or Theatre Manager

Redbank Reading Cinema
Redbank, Qld
05.2013 - 02.2015
  • Organises and controls the operation of a cinema or theatre registration or licensing may be required
  • Organises, controls and coordinates the strategic and operational management of facilities in a public or private organisation
  • Resolved complaints from patrons regarding their experience at the theatre promptly and professionally.
  • Prepared reports on income generated from ticket sales and other sources on a monthly basis.
  • Ensured compliance with safety regulations in all areas of the theatre operation.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Retail Sales Assistant

Price Attack
Redbank, Qld
07.2011 - 04.2012
  • Operated cash registers to process sales transactions.
  • Processed payments using cash register, credit card machine and POS system.
  • Participated in team meetings to discuss sales goals and strategies.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Answered phones promptly and directed calls appropriately.
  • Kept up-to-date knowledge of all products available in the store.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Assisted in setting up promotional displays, signage and window displays.
  • Performed regular inventory checks to ensure accurate stock control.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Restocked shelves with new merchandise when required.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Addressed customer questions and concerns regarding products and services.
  • Engaged with customers and recommended products based on needs and requests.
  • Prepared merchandise for purchase or rental.

Nightfilling

Big W
B, Qld
05.2009 - 12.2009
  • Inspected incoming goods for damages or defects before stocking them on the shelves.
  • Processed returned merchandise according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with shoppers.
  • Completed paperwork associated with stocking duties, including logging deliveries into system database.
  • Assisted customers in locating merchandise on the sales floor.
  • Regularly checked inventory levels of existing stock to determine reorder needs.
  • Replenished low inventory levels from backstock areas using scanning equipment.
  • Kept work area clean and organized throughout shift to promote efficiency.
  • Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
  • Followed established procedures for stocking high-demand items in order to meet customer demand.
  • Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
  • Placed orders with vendors when necessary to replenish out-of-stock items.
  • Partnered with other team members in completing tasks assigned by management team.
  • Updated price tags based on current promotions or discounts offered by the store.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Opened and inspected packages received, marked individual products with store codes and priced and placed merchandise on store shelves or in storage area.
  • Assembled manufacturer displays, added corresponding merchandise to displays and disassembled and removed displays when scheduled.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.

Retail Manager

Westco
R, Qld
02.2008 - 02.2009
  • Monitored store security systems to protect against theft or vandalism.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Maintained positive relationships with customers by providing exceptional service.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Organized promotional events to increase brand awareness and drive sales growth.
  • Ensured compliance with health and safety regulations within the store.
  • Resolved customer complaints in a timely manner with a focus on satisfaction.
  • Conducted regular meetings with team members to discuss progress towards objectives.
  • Negotiated contracts with vendors for supplies, products, and services.
  • Developed strategies for increasing sales and improving customer service.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Ensured compliance with company policies, procedures, and industry regulations.
  • Managed daily operations of the store, including opening and closing procedures.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Fostered a positive work environment, encouraging teamwork and employee engagement.
  • Managed daily store operations, ensuring a seamless shopping experience for customers.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Maintained high standards of store presentation and visual merchandising.
  • Facilitated communication between store staff and upper management, ensuring alignment with company goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Education

Bachelor of Arts - Criminology

Griffith University
Mount Gravatt, QLD
01-2020

Some College (No Degree) - Beauty Therapy

Queensland School of Beauty Therapy
Toowong, QLD

Skills

Summary of Skills

Communication

: speaking clearly and directly

: Being assertive

: Active listening skills

: Tailoring communication to the audience

Teamwork

: Giving Feedback to others

: Identifying the strengths of team members

: Working with individuals from a wide variety of backgrounds

Ability to learn

: Actively participating in group training

: Completing a range of assessment tasks (tests, written assessment simulations)

: Being open to new ideas and techniques

Self Management

: Assessing quality of own work

: Working with minimal supervision

: Keeping accurates records of own work

: Following policies and procedures accurately

Initiative and Enterprise

: Implementing strategies and ideas

: Being proactive

: Motivating self and others

Communication

: Speaking clearly and directly

: Public speaking/presenting

:Articulating own ideas and opinions

: Establishing and using networks

: Negotiating responsively with others

: Being assertive

: Active listening skills

: Writing clearly and professionally

: Persuading others effectively

: Tailoring communication to the audience

: Reading independently

Teamwork

: Defining your role within a team

: Giving feedback to others

: Faciliating discussions

: Understanding others point of view

: Cooperating with others

: Coaching and teaching others

: Tailoring communication to the audience

: Reading independently

Problem Solving

: Developing creative, innovative solutions

: Using initiative to identify and solve problems

: Researching options to solve problems

: Conflict resolution skills

: Developing practical solutions

: Resolving customer/client complaints

: Identifying available resources to resolve problems

: Coping with obstacles and crisis

Self Management

: Monitoring own performance against agreed standards

: assessing quality of own work

: working with minimal supervision

Keeping accurate records of own work

: Making decisions independently

: Having confidence in own ideas

: Following policies and procedures accurately

: Responding quickly to feedback received

Planning and Organisation

: Prioritising a workload

: Completing tasks within required timeframes

: Working within a budget

: Predicting outcomes and results

: Managing multiple tasks at once

: Monitoring progress of tasks and projects

Computer Aptitude

: Operating a personal computer

: Formatting microsoft word documents

: Locating information on the internet

: Using microsoft word to create documents

: Storing and managing files on a computer

: Using email to send and receive data

Ability to Learn

: Understanding the need for learning

: Actively participating in group training

: completing a range of assessment tasks (written, tests and similations)

: Being open to new ideas and techniques

: Taking responsibility for own learning

: Completing self directed training with minimal assistance

: Using resources to learn independently

Certification

  • Blue Card 2024

References

Personal/event management 

Brianna Nutley

0435 850 690

breeannanutley@gmail.com

-

Personal/ Event Management

Emilie Annand

0468967071

emzeea1981@gmail.com

-

Price Attack (manager)

Grace Brown

0434 984 818

Timeline

Events Manager

Katherine Sanowski
07.2017 - 12.2023

Receptionist Administrator

PRD NATION WIDE
03.2016 - 06.2016

Cinema or Theatre Manager

Redbank Reading Cinema
05.2013 - 02.2015

Retail Sales Assistant

Price Attack
07.2011 - 04.2012

Nightfilling

Big W
05.2009 - 12.2009

Retail Manager

Westco
02.2008 - 02.2009

Bachelor of Arts - Criminology

Griffith University

Some College (No Degree) - Beauty Therapy

Queensland School of Beauty Therapy

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KATHERINE SANOWSKI