Katherine Simpson
Baldivis
Summary
Compassionate professional with a background in Health Care, known for high productivity and efficient task completion. Possess specialized skills in active listening, Crisis intervention, and behavioral analysis. Excel at empathy, communication, problem-solving to foster positive outcomes in challenging situations and driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Peer Support Specialist
Innovative Support Services
Osborne Park
01.2021 - Current
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Educated clients on available community resources that could enhance their quality of life.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Maintained accurate records of client progress through use of electronic medical record system.
- Counseled clients physical, mental factors impacting personal success.
- Provided feedback regarding program operations and improvement opportunities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Mental Health Advisor
MIFWA
Rockingham
01.2017 - 02.2023
- Maintained strict data confidentiality and privacy on information related to individuals.
- Coordinated resources to support clients and help each achieve targets.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Actively listened and responded empathetically when interacting with clients.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Disabilities Support Worker
Anglicare
Rockingham
04.2015 - 04.2019
Hospitality Worker
Coles
Fremantle
01.2012 - 02.2015
Retail Assistant
Best and Less
Fremantle
01.2009 - 04.2013
Education
Certificate III - Investigative Services
Strike Training And Consulting.
Perth, WA 02.2025 - 05.2026
Graduate Certificate - Family And Community Services
Challenger Tafe
Beaconsfield, WA 07.2009 - 01.2010
Skills
- Relapse prevention
- Recovery planning
- Behavioral health
- Leadership skills
- Positive environment facilitation
- Team collaboration
- Resource navigation
- Rapport building
- Problem-solving aptitude
- Excellent communication
- Active listening
References
References available upon request.
Timeline
Certificate III - Investigative Services
Strike Training And Consulting.
02.2025 - 05.2026
Peer Support Specialist
Innovative Support Services
01.2021 - Current
Mental Health Advisor
MIFWA
01.2017 - 02.2023
Disabilities Support Worker
Anglicare
04.2015 - 04.2019
Hospitality Worker
Coles
01.2012 - 02.2015
Graduate Certificate - Family And Community Services
Challenger Tafe
07.2009 - 01.2010
Retail Assistant
Best and Less
01.2009 - 04.2013