Katherine Story

Partnering as a global Distributor with a Japanese company Enagic, a 50 year old high quality health business and with a multi 7 figure mentor to create a High ticket affiliate marketing online business while mentoring & supporting our team to tap into a holistic, leveraged income model while having more time & flexibility to spend with the family. Leveraged the use of social media, education, automation and duplication.

Key Achievements

- Built a global team of 20 people in one year

- 6A achievement in business in 12 months (100K+ in commissions)

- Guest speaker at live & online events and supported global mentorships sharing results achieved in the online space.

Co-owner of a stunning 33 acre organic orchard farm producing 20 varieties of organic fruit. Managing the day to day operations of the farm, picking, sorting, weighing and delivering the fruit to another farm that on-sells to local markets and their shop.

Created a beautiful independent Steiner Inspired Learning Academy (3-6yrs) at the farm supporting families in our community. Guided by professional educators to operate the program from the farm and myself acting as "principal" for the overall group.

• Casual contract working with small to medium enterprises providing Account Management / Business Development support to Director.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs by conducting discoveries / scoping requirements.
• Managed a diverse portfolio of small business accounts, ensuring timely communication and effective problem resolution.
• Successfully worked with PM to resolve issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Responsible for managing High Touch European & USA strategic Accounts in the ERP sector, focused on customers in the Industrial, Consumer Products, Electronics, Life Sciences and Automotive verticals
• Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
• Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
• Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
• Enhanced customer satisfaction by implementing personalized success strategies for key accounts.

Key Achievements

• Managed multiple difficult project escalations with High Profile and start up Auto businesses (upgrades and new implementations) to ensure delivery of business outcomes with a team of expert consultants

• Responsible for leading a small team of new Customer Success Account Managers in Europe, North America & Asia-Pac
• Assisting Field Sales in creating new sales opportunities, driving additional revenue in new users, maintaining cloud subscriptions and On Premise maintenance revenue
• Global Account Planning with international colleagues within the Strategic Account Team
• Responsible for building new Customer Success Team for Strategic Accounts, creating roles & responsibilities, obtaining VP Sponsorship/decisions & leading milestones

Key Achievements

• Jointly closed a significant Cloud conversion deal with large German Account, delivering over 4+M USD in subscription revenue plus additional services for upgrade
• Closed a 3 year Cloud Subscription renewal, valued at 6.2M USD, with global Life Sciences customer over competitor SAP

• Responsible for European Enterprise Account Sales (Strategic Accounts Group, Industrial, Consumer Products, Electronics & Automotive customers) with customer sites located in the UK and Europe

Key Achievements

• 2014 - 103% Quota achievement - Presidents Club Award
• 2017- 3 year cloud contract closure - Office Products Company -$800K+ USD
• 2018 - Europe contribution to 5 year global cloud contract closure - Global manufacturer of Food Service equipment, 38 locations in 12 countries - $7.5M USD
• 2018 - 120% Quota achievement- Presidents Club Award

• Worked directly with the Global & Regional Account managers with supporting Strategic Industrial, Consumer Products Account verticals located in Canada and USA

Key Achievements

• 2012 - Sales Impact Award