KATHERINE VAN DER MERWE
PERTH,WA
Summary
Hard-working individual dedicated to delivering exceptional customer service while maintaining high organisational standards. Demonstrates adaptability in fast-paced environments and excels in collaborating with team members to enhance customer satisfaction and achieve sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Sales Assistant
Dusk
11.2024 - 01.2025
- Delivered exceptional customer service, strengthening brand loyalty and enhancing satisfaction.
- Provided personalised product recommendations and maintained high-quality assistance.
- Ensured visual merchandising standards met to support team sales targets.
- Collaborated with team members to foster a welcoming shopping environment and demonstrate product knowledge.
Practice Assistant Training Program
King and Wood Mallesons
02.2024 - 06.2024
- Utilised various workplace databases and software to generate monthly billing, demonstrating thorough understanding of billing processes and procedures.
- Maintained client confidentiality and sensitive information while effectively managing multiple tasks to consistently meet strict deadline requirements.
- Managed legal correspondence and documentation for legal practitioners and clients.
- Coordinated meetings, appointments, and travel arrangements for legal team.
Seasonal Sales Assistant
Country Road Group
10.2023 - 01.2024
- Delivered exceptional customer service by addressing inquiries and guiding customers to merchandise.
- Assisted customers in product selection and inquiries to support informed purchasing decisions.
- Processed sales transactions efficiently using point-of-sale systems for seamless operations.
- Organised store displays to improve product visibility and attract customer interest.
Volunteer
Kingsway Christian Church
03.2022 - 03.2023
- Supported parents and team in managing children's activities to promote engagement and developmental growth.
- Completed assigned tasks promptly by adhering to supervisor instructions.
- Contributed to the setup and breakdown of community events efficiently.
- Extended assistance and support to community members during events.
Crew Member
Collins Foods Ltd KFC
03.2022 - 05.2022
- Delivered excellent customer service to enhance guest experience.Prepared food items adhering to company standards and safety guidelines.
- Collaborated with team members to ensure prompt service during peak hours.
- Executed cashier duties, including order taking, payment collection, and change distribution.
Education
University Preparation -
Edith Cowan University
11-2024
Paralegal Studies
North Metropolitan Tafe
11-2022
Joseph Banks Secondary College
02-2021
Skills
- Customer service
- Payment processing proficiency
- Verbal and written communication
- Attention to detail
- Organisational skills
- Task prioritisation
- Multitasking
- Collaboration
- Problem-solving
- Adaptability
- Professionalism
- Microsoft Office expertise
- Work ethic
Certification
• Certificate III in Legal Services – completed 2022
• Certificate IV in Legal Services – completed 2022
• Certificate IV in Legal Services – completed 2022
References
Available upon request
Timeline
Seasonal Sales Assistant
Dusk
11.2024 - 01.2025
Practice Assistant Training Program
King and Wood Mallesons
02.2024 - 06.2024
Seasonal Sales Assistant
Country Road Group
10.2023 - 01.2024
Volunteer
Kingsway Christian Church
03.2022 - 03.2023
Crew Member
Collins Foods Ltd KFC
03.2022 - 05.2022
University Preparation -
Edith Cowan University
Paralegal Studies
North Metropolitan Tafe
Joseph Banks Secondary College