VINCENT WADDINGTON
Melbourne,VIC
Summary
Customer Service professional with a comprehensive background in managing front-of-house operations and enhancing guest experiences. Known for fostering team collaboration and adapting to dynamic service demands. Possesses strong communication and organisational skills, ensuring smooth and efficient operations.
Overview
2025
2025
years of professional experience
Work History
Front of House Supervisor
Farmers Daughters, Renaissance Group
Melbourne, VIC
01.2022 - 01.2025
- Oversaw daily operations, managed staff procedures, and maintained a superior standard of quality service.
- Monitored customer satisfaction consistently, ensuring a high level of service.
- Developed extensive product knowledge, including local supplier locations, detailed menu ingredients, and a complete wine list to provide personal recommendations to customers.
- Independently handled opening and closing duties, including cash management, data entry, staff rostering, daily shift reports, and secure lock-up of the restaurant.
Function Manager
Treat Catering
01.2021 - 01.2022
- Organised function events and communicated effectively with clients to meet specific requests and needs.
- Managed client correspondence and company quotations, providing recommendations for applicable services.
- Managed high-profile clientele, ensuring a level of decorum befitting their status.
- Supervised and delegated staff for smooth running of events, resolving customer complaints and queries to ensure high standards of satisfaction.
Customer Service Representative
Baddaginnie Run
Melbourne, VIC
2016 - 2017
- Engaged customers with a friendly and enthusiastic attitude, contributing to a positive market experience.
- Supported the setup and dismantling of a busy farmers' market stall, ensuring smooth operations.
- Assisted customers with carrying and transporting purchases to their vehicles.
Education
Certificate - Commercial Cookery
WILLIAM ANGLISS
Melbourne, VIC01-2022
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ST MICHAELS GRAMMAR SCHOOL
01-2017
Skills
- Customer Service
- Stock control
- Visual merchandising
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Timeline
Front of House Supervisor
Farmers Daughters, Renaissance Group
01.2022 - 01.2025
Function Manager
Treat Catering
01.2021 - 01.2022
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ST MICHAELS GRAMMAR SCHOOL
Customer Service Representative
Baddaginnie Run
2016 - 2017
Certificate - Commercial Cookery
WILLIAM ANGLISS
OTHER WORK
- 2020 - 2022 - Landscaper, Brad Nam & Co
- 2019 - 2020 - Store Manager, Smokin’ Barry’s
- 2018 - 2019 - Barista, AFL Cafe