Katherine Wheeler
Summary
I am Co-Manager and a Dermal and Laser Therapist with over 5 years of industry experience. I specialise in leading teams, managing clinic operations, optimising clinic schedules and setting performance targets. Committed to upholding high standards, I am known for my strong work ethic, personal integrity, and ability to build client trust through exceptional customer service and expertise in skin treatments.
Overview
10
10
years of professional experience
Work History
Co-Manager, Dermal and Laser Therapist
Australian Skin Clinics Highpoint
11.2021 - Current
- Co-Management: Provide leadership in overseeing clinic operations, ensuring effective team management, high-quality service delivery, and a positive client experience.
- Communication and Roster Management: Manage clinic schedules, handling phone calls and emails, and organising staff rosters efficiently.
- Client Inquiries: Manage walk-in client inquiries in a busy retail environment, providing prompt and professional assistance.
- Performance Targets: Set and monitor daily and monthly performance targets for staff.
- Clinic Operations: Responsible for opening and closing the clinic, including financial settlements.
- Adverse Reaction Management: Expertly handle and resolve adverse reactions, providing immediate care and following protocols to manage and prevent issues.
- Onboarding and Training: Assist Co-Manager and MTA with the onboarding and training of new staff, ensuring they are well-integrated and equipped with necessary skills for their roles.
- Client Treatments: Administer skin and laser treatments to clients with a focus on high-quality care.
- Product Knowledge and Sales: Utilise extensive product knowledge to drive sales and provide informed recommendations.
2IC, Senior Dermal and Laser Therapist
Clear Skincare Clinics Port Melbourne
04.2019 - 10.2021
- Client Treatments: Administered skin and laser treatments to clients with a focus on high-quality care.
- Product Knowledge and Sales: Utilised extensive product knowledge to drive sales and provide informed recommendations.
- Communication and Scheduling: Handled phone calls, emails, and appointment scheduling.
- Assistant Manager Duties: Second-in-command to the Clinic Manager, supported with leadership and operational tasks.
- Clinic Operations: Handled store opening and closing procedures, including financial settlements.
- Inventory Management: Conducted stocktakes and managed restocking to ensure inventory accuracy.
- Worksheet Preparation: Prepared detailed worksheets to assist co-workers with their client treatments.
Dermal Therapist
Melanie Grant
02.2019 - 04.2019
- Skin Treatments and Product Recommendations: Administered skin treatments to clients, and offered tailored product recommendations.
- Communication and Scheduling: Handled phone calls, scheduled appointments, and provided exceptional customer service.
- Order Processing and Packaging: Efficiently handled and packaged skin product mail orders.
Casual Retail Sales Assistant
Harris Scarfe
01.2017 - 01.2019
Casual Team Member
KFC
01.2015 - 01.2017
Education
Diploma - Beauty Therapy
Elly Lukas College
12.2018
Skills
- Team Management
- Clinic Schedule and Staff Roster Management
- Client Communication
- Performance Target Setting
- Clinic Operations (Opening/Closing and Settlements)
- Training and Onboarding New Staff
- Managing Adverse Reactions
- Product Knowledge and Retail Sales
- Skin and Laser Services:
- Laser Hair Removal - Candela
- Chemical Peels
- LED Therapy
- Microdermabrasion
- Hydrafacial
- Microneedling
- Laser Pigmentation Removal
- Laser Capillary Removal
- Acne Treatment - SGA
Timeline
Co-Manager, Dermal and Laser Therapist
Australian Skin Clinics Highpoint
11.2021 - Current
2IC, Senior Dermal and Laser Therapist
Clear Skincare Clinics Port Melbourne
04.2019 - 10.2021
Dermal Therapist
Melanie Grant
02.2019 - 04.2019
Casual Retail Sales Assistant
Harris Scarfe
01.2017 - 01.2019
Casual Team Member
KFC
01.2015 - 01.2017
Diploma - Beauty Therapy
Elly Lukas College
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