Katherine Xu
Gold Coast,QUEENSLAND
Summary
Enthusiastic, outgoing and delicate person. Proficient at building positive relationships with new and existing customers by offering superior customer service. Establishing and maintaining relationships with potential and existing clients. Motivated and reliable.
Overview
9
9
years of professional experience
Work History
Store Manager
Hereetea
06.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Client Service Manager
Kollosche
02.2022 - 02.2023
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, email and cold calling.
Car Salesman
Gold Coast BMW
06.2020 - 01.2022
- Qualified buyers by matching requirements and interests to various car models and discussing finance options.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Demonstrated vehicles and features, and conduct test drives.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Responded to customer enquiries via Wechat mobile and email 24/7.
- Drove team revenue totals by bringing in top sales numbers.
Chinese Sales Executive
Telstra Australia Fair Store
09.2018 - 06.2020
- Quick learner
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
- Have a Chinese customer base who are referring business which is growing monthly
- Pushed myself to hit Targets and achieve goals set by Telstra with Success in both Sales and Advocacy
Sales Manager
Baskin-Robbins
01.2018 - 10.2018
- Trained new cashiers on procedures, customer service and sales techniques
- Stocked and replenished merchandise according to store merchandising layouts
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Store Manager
Vodafone IDC245
06.2017 - 01.2018
- Monitored security and handled incidents in a calm and professional manner
- Trained a good customers service, telephoning skills and communicating skills
- Monthly administrative reports
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Sales
Evergreen Duty Free Shop
02.2016 - 10.2016
- Presentation about all the products
- Deal with an immediately busy time
- Suggested accessories and complementary purchases.
- Responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Digital Media -
Griffith University
Southport, QLD2016
Skills
- Native Chinese Mandarin speaker; Proficient English communication skills
- Fast learner
- Issue resolution
- Flexible schedule
- Motivated team player
- Excellent customer service skills and selling skills
- Professional demeanour
Reference
Linda Tang
BR(Labrador)Business Owner TEL: 0433 558 066
E-mail: lindartang@gmail.com
Kevin Hemlall
Manager of Telstra Store Australia Fair
TEL: 0424 627 796
Craig Henderson
General Sales Manager of Gold Coast BMW
Tel: 0409 998 483
Joanna Zhang
Beretta Business Owner
TEL: 0455 868 888
Additional Information
- Automotive Sales license
- Current QLD Real Estate License
- Permanent Resident Visa
Timeline
Store Manager
Hereetea
06.2023 - 02.2025
Client Service Manager
Kollosche
02.2022 - 02.2023
Car Salesman
Gold Coast BMW
06.2020 - 01.2022
Chinese Sales Executive
Telstra Australia Fair Store
09.2018 - 06.2020
Sales Manager
Baskin-Robbins
01.2018 - 10.2018
Store Manager
Vodafone IDC245
06.2017 - 01.2018
Sales
Evergreen Duty Free Shop
02.2016 - 10.2016
Bachelor of Digital Media -
Griffith University