- Enjoy participating in [activity] for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Gardening
Katherine Bloore
Wallabadah
Summary
An experienced Operations Manager with over 10 years of expertise in overseeing and optimising business operations across the retirement sector industry. Proven track record in streamlining processes, enhancing productivity, and implementing cost-saving initiatives. Adept at leading cross-functional teams, managing budgets, and ensuring compliance with industry regulations. Strong analytical and problem-solving skills, with a focus on continuous improvement and operational excellence. Excellent communication and leadership abilities, capable of driving organisational success through strategic planning and effective execution.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Portfolio Manager – Operations QLD, NSW, ACT and VIC
Lincoln Place Group
05.2022 - Current
- Specialising in Team leadership, Site specific meetings, Community Relationships, Compliance, Strategic presentations and Asset Management.
- Career highlights, advancement and accountability:
- Project Leadership: I have successfully led cross-sector initiatives aimed at enhancing infrastructure resilience and ensuring business continuity during and after crises. My approach emphasises proactive planning and collaborative execution to build sustainability.
- Community Engagement & Coordination: Facilitated inclusive community consultations and coordinated multi-agency resource sharing to support disaster preparedness and recovery.
- Recovery Support: Navigate challenges and supporting communities through complex change management, ensuring that programs are suitable per individual and community being committed to aligning end to end processes with both community priorities and broader strategies.
- Team leadership: Leading teams across multiple territories and states, Recruitment, mentorship, training and development, performance management, and mental health support.
- Best Practice & Capability Development: I actively promote best practices in community engagement and have led staff development initiatives to build internal capacity and foster a culture of continuous learning.
- Relationship Management: I am passionate about building resilient relationships with individuals, communities and local government stakeholders.
- Consultation & Capability Assessment: I have engaged with local governments, private sector stakeholders, and emergency services to assess disaster response capabilities and identify areas for improvement.
- Reporting & Strategic Advice: I am experienced in preparing high-quality reports, briefs, and correspondence that inform executive decision-making and contribute to evidence-based policy development.
- Operations Management –
- Provide end-to-end strategic property advice, manages critical dates, negotiate service provider contracts, conducts market rent reviews, and perform financial analysis of transactions.
- Work closely with internal and external stakeholders to deliver real estate solutions.
- Undertake capital works activities, including negotiation, document execution, and financial analysis.
- Implement asset strategies to support client service delivery goals and government policies.
- Manage the delivery of accurate budgets and forecasting.
- Provide specialist advice and prepare reports and recommendations.
- Coordinate compliance and risk management, including property inspections and documentation.
- Managing complex stakeholder relationships.
- Balancing customer service delivery requirements with industry standards and policies.
- Providing considered, strategic advice to asset users.
- Process Improvement –
- Optimise and streamline the processes that support the core functions of the business.
- Developing the procedures and policies, compliance structure, service delivery, finance, and human resources.
- Ensuring that the processes are documented, standardised, and compliant with the relevant policies and regulations.
- Contract Management –
- Mapping workflows, identifying the pain points and bottlenecks, and implementing solutions to eliminate errors, and increase productivity.
- Infrastructure Management –
- Responsible for collaborating with the executive management on projects across the portfolio.
- Developing more effective services, implementing new systems and infrastructure suitable to the needs of individual communities.
- Financial analysis and reporting –
- Working closely with Treasury department creating budgets, forecasting including the development and analysis for end of month financials, and reporting on the performance and effectiveness of the business operations.
- Team Leadership and Coaching –
- Responsible for collaborating, mentoring, monitoring, and leading the team to achieve goals and develop their skills by providing coaching, feedback, and support to team members to help them unlock their potential and achieve their personal and professional goals.
- Foster an open communication culture and set clear team goals.
- Assign tasks and set deadlines for team members.
- Oversee day-to-day operations, monitor team performance, and report on metrics.
- Conduct one-on-one coaching sessions, provide constructive feedback, and help team members overcome challenges.
- Implement effective coaching programs, conduct training sessions, and facilitate group workshops.
- Identify high performers and reward accomplishments.
- Promote innovative thinking and support team members in taking calculated risks.
- Create a safe and supportive coaching environment.
- Legislative and regulation interpretation -
- NSW, ACT, QLD and VIC to ensure regulations are adhered to.
- Continuous Learning –
- By ways of attending retirement sector living summits, webinars, podcasts, and staying abreast of the latest federal, state and local Legislations.
- Compliance –
- Identify regulations and developed operational policies and procedures and compliance action plan extending across all aspects of the day-to-day operations.
- Procurement –
- Capital projects, to identify the needs of each community.
- Negotiation of service provider contracts
- Manage the supplier/service provider relationship, set purchase terms, standards and specifications.
- Supplier selection criteria is based on quality, capacity, risks, costs, and pricing.
Area Manager – Sydney region
Ingenia Communities ASX Listed
03.2017 - 05.2022
- Managing assets across the retirement living sector
- Asset Management
- Team Leadership and Coaching
- Procurement
- Compliance
- Financial analysis and reporting
- Customer Service & guest relations
- Human resources, recruitment & rostering staff - training & development
- Office management - day-to-day financial management
- Relationship management - internal & external stakeholders
- Business development
- Develop marketing campaigns
- Delivery of presentations to peers & management
- Represent the organisation at industry events & sponsorship partners
Group General Manager
Pedia Group Hospitality and Event Management
02.2014 - 02.2017
- Sales – events, products, upselling, consultation and festivals
- Manage major events
- Business management support
- Management of feedback & complaints
- Advise internal and external stake holders on business process improvement
- Develop policies & procedures
- Management reporting on Daily Sales, discrepancies, and staff issues
- Stock-take
- Manage and maintain staff levels
- Code of conduct, policies and procedures and adhered to
- Inducting and training, coaching and mentoring
- Host meetings in the various venues
- Prioritise workload, internally and externally
- Assign workload to team members
- Resolve staff conflicts
- Weekly status update reports for owners
- Social media and website management
Sales Manager
Hidden Valley Owners Cooperative Ltd
06.2012 - 01.2014
- Sales and Marketing
- Customer Service
- Process and approve applications
- Presentation of Farm to potential new members
- Banking responsibilities
- Reporting to the Board of Directors monthly on all property matters, finance and pipeline of sales
- Accounting responsibilities including payroll, accounts receivable, accounts payable data entry working with MYOB / Xero software
- Manage 3 casual staff
- Answer all queries from membership and committee members
- Logistic management for the transportation of livestock, pets and unwanted animals from the region
- Management and coordination of venue hire, maintenance and building services
- Update social media sites; Facebook and website including writing the content
- Managing the care and well-being of farm animals and member’s pets
- Feeding, cleaning and general maintenance of the animals and their enclosures (outside and inside)
- Assisting Veterinarian with administering medications, treatment plans, surgeries and supervision of sick animals’ day and night
- Operating machinery – mowers, tractor, bobcat, chainsaw and fencing equipment and cleaning equipment
Recruitment Sales Manager
Salvation Army (non-for-profit) and Double R Recruitment (private agency)
07.2007 - 06.2012
- Business development
- Identify client needs
- Deliver suitable candidates to a variety of industries including senior management, accounting, customer service, construction, retail and administration, retail, hospitality, blue collar & trades
- Negotiate Salary packages
- Promote incentives for customers to engage clients into the workforce
- Administration using two databases, Microsoft word, excel, internet, database management
- Business to business sales and marketing by developing relationships with key stakeholders
- Marketing of candidates via cold calling, direct marketing, and reverse marketing
- Liaise with team to provide feedback of current market trends and skills shortage
- Assessing and handling conflict
- Problem solving
- Arranging interviews between employers and job seekers
- Networking across industries
- Attend industry functions
Business Development Manager (Regional Sales)
Fosters Group (Berringer Blass)
03.2002 - 02.2007
Various roles in Recruitment across APAC
01.1995 - 03.2002
Banking and Finance
Westpac
01.1989 - 03.1995
- Back-office Processor
- Retail Banking Customer Service Officer
- Commercial Business Banking Assistant
- Assistant Corporate Officer– Non-Financial Institutions
Education
HSC -
PLC Armidale
Frontline Management IV - undefined
TAFE NSW
Business Management Certificate III - undefined
TAFE NSW
Sales Management & Customer Service - undefined
University of Queensland
Skills
- Microsoft Suite products, Newbook, Xero, NetSuite, Power BI, Salesforce, SAP, Salesforce
Certification
- First Aid Certificate 2021
- Fire Warden Certificate 2021
- WWC 2020
- National Police Check 2021
- Unrestricted Class C NSW Drivers Licence
- NSW Boat Licence
- DISC Profile – Psychometric Testing – High Influence with Personality type of Leader / Process driven
Interests
Timeline
Portfolio Manager – Operations QLD, NSW, ACT and VIC
Lincoln Place Group
05.2022 - Current
Area Manager – Sydney region
Ingenia Communities ASX Listed
03.2017 - 05.2022
Group General Manager
Pedia Group Hospitality and Event Management
02.2014 - 02.2017
Sales Manager
Hidden Valley Owners Cooperative Ltd
06.2012 - 01.2014
Recruitment Sales Manager
Salvation Army (non-for-profit) and Double R Recruitment (private agency)
07.2007 - 06.2012
Business Development Manager (Regional Sales)
Fosters Group (Berringer Blass)
03.2002 - 02.2007
Various roles in Recruitment across APAC
01.1995 - 03.2002
Banking and Finance
Westpac
01.1989 - 03.1995
Frontline Management IV - undefined
TAFE NSW
Business Management Certificate III - undefined
TAFE NSW
Sales Management & Customer Service - undefined
University of Queensland
HSC -
PLC Armidale
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