Katherine Jessenia Arias Unda
Gold Coast,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shift Leader
Guzman Y Gomez
11.2021 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Doctor of Psychology - Psychology
University of San Buenaventura
Bogota, Colombia12.2022
Human Resources Management
Academique
Southport, QLD11.2021
English
Browns English Language School
Southport, QLD11.2020
Skills
- Daily workflows
- Operations Management
- Diplomatic and Fair
- Process Improvement
- Client Support
- Improvement plan knowledge
- Staff Supervision
- Analytical Thinking
- Interpersonal Relations
- Sales Reporting
- Creative Problem-Solving
- Customer service focus
- Project Planning
Timeline
Shift Leader
Guzman Y Gomez
11.2021 - Current
Doctor of Psychology - Psychology
University of San Buenaventura
Human Resources Management
Academique
English
Browns English Language School
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