Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Katherine (Kate) Brandhoj (Appleby)

Homebush,NSW

Summary

Results orientated person whom works successfully, either autonomously or in a team environment. I enjoy successful completion of objectives, to the benefit of the organisation, whilst providing job satisfaction. Excellent relationship building qualities, providing a platform to convert opportunities while maintaining trust with the customer. PROFESSIONAL EXPERTISE /Identifies Opportunities / Analyses Needs / Negotiates Solutions Extensive Client Relationship Development / Developing Strategic Alliances Excellent Communication / Interpersonal / Collaborative Skills Procedures / Best Practice Demonstrates Personal Initiative and Accountability Self Motivation in achieving results Team Leadership Excellent relationship building skills / Focused, organized and committed to fostering high-productivity and morale.

Overview

30
30
years of professional experience

Work History

National Sales Manager Labels

TMA Group
06.2021 - Current


  • Increased sales volume and expanded product offering within client base.
  • Built relationships with customers and community to establish long-term business growth.
  • Meet with customers to provide sales presentations, negotiate contracts and promote services.
  • Created customized solutions for unique client needs resulting in increased customer satisfaction.
  • Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
  • Collaborated with Senior Management with negotiations with clients, securing favourable terms that contributed to overall company profitability.
  • Expanded market share within existing client base, cross selling company offering.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Manage and supervise 6 Account Managers/ Business Development Managers across NSW and Victoria evaluating their KPI'S.
  • Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best solution.
  • Attended events, training seminars, and manufacturer product showcases.
  • Collaborated with other departments on various projects such as product development to take to market.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships by supporting Business Development Managers.


Account Director

TMA Group
04.2016 - 06.2021
  • Efficient management of stock levels in conjunction with key stakeholders both internally and externally.
  • Ensure Account Reviews conducted in accordance with contract requirements.
  • Ensure all aspects of the client contracts being met and maintained.
  • Establish customer network throughout client base to expand product offering.
  • Manage Qantas Account for all Marketing and Loyalty material in addition to Inventory items for airports including Flight Critical documents.
  • Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
  • Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
  • Oversaw team of 4 staff across the Qantas Account.
  • Directed client projects with eye for quality and customer needs.
  • Implemented creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased client satisfaction by effectively managing account teams and delivering exceptional service.
  • Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.

Account Manager

TMA Group
10.2008 - 04.2016


  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.

Account Director

Moore Business Systems
01.1994 - 08.2003
  • Manage key account Shell growing sales value and gross profit, establish and sustain solid customer relationships and provide value-added services, and print solutions at a low cost and best practice.
  • Manage eight Moore staff at the Shell Office Services site based at the Shell Head Office in Melbourne.
  • Built relationships with customers and community to establish long-term business growth.
  • Ensure Account Reviews and Customer Surveys conducted in accordance with contract requirements.
  • Ensure all aspects of the Shell contract being met and maintained.
  • Establish extensive customer network throughout client base including remote sites.
  • Staff team building, training and support.


Education

Certificate IV Sales -

ATS Training

Skills

  • Team liaison
  • Self-motivated
  • Conflict resolution
  • Client assessment and analysis
  • Customer Service
  • Contract Management
  • Account Servicing
  • Account Retention

Additional Information

Interests: Family, Friends, Reading, Yoga, our Chocolate Labrador Archie!

Timeline

National Sales Manager Labels

TMA Group
06.2021 - Current

Account Director

TMA Group
04.2016 - 06.2021

Account Manager

TMA Group
10.2008 - 04.2016

Account Director

Moore Business Systems
01.1994 - 08.2003

Certificate IV Sales -

ATS Training

Similar Profiles

CREATE PROFILE
Katherine (Kate) Brandhoj (Appleby)