Kathleen Braxton
Cedar Grove,QLD
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
32
32
years of professional experience
Work History
Store Manager
Euro Garages
Browns Plains, QLD
01.2020 - Current
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Implemented merchandising strategies to improve product visibility and drive sales.
- Developed and enforced standard operating procedures for cash handling and loss prevention.
- Managed scheduling to optimize labor costs while maintaining service excellence during peak times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Euro Garages
Jimboomba
02.2025 - Current
- February 2025 on going as I run 2 sites
- Tier 1 - 24 hour site at Browns Plains West
- Tier 3 - Jimboomba
- Same duties as running a 24 hour site
Team Member
Woolworths Petrol / Euro Garages
Greenbank, QLD
11.2015 - Current
- I started with the company in November 2015 and have worked my way through to management.
- Assisted team in daily operations, ensuring efficient workflow and timely task completion.
- Collaborated with colleagues to maintain high standards of customer service and satisfaction.
- Adapted quickly to changing priorities and tasks, demonstrating flexibility in dynamic settings.
- Contributed to maintaining cleanliness and organization of work areas, enhancing overall efficiency.
Woolworths Petrol / Euro Garages
Woodridge
02.2022 - Current
Holmview
10.2021 - 02.2022
Greenbank store manager
Flagstone
07.2021 - 10.2021
Site Manager for Park Ridge
Caltex Star Mart
01.1994 - 01.2015
- Cash handling
- Inventory control
- Producing and ensuring an efficient roster system
- Hiring team members and training
- Daily stock control
Education
Year 10 -
Isis District High School
Childers, Qld.Certificate - Nail technology
Certificate - Beauty therapy
Certificate - Face and Body waxing
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
- Increased sales by 80% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals for each quarter, since 2022
- Managed a store that exceeded company expectations in every category during the quarter.
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
Timeline
Store Manager
Euro Garages
02.2025 - Current
Woolworths Petrol / Euro Garages
02.2022 - Current
10.2021 - 02.2022
Greenbank store manager
07.2021 - 10.2021
Store Manager
Euro Garages
01.2020 - Current
Team Member
Woolworths Petrol / Euro Garages
11.2015 - Current
Site Manager for Park Ridge
Caltex Star Mart
01.1994 - 01.2015
Certificate - Nail technology
Certificate - Beauty therapy
Certificate - Face and Body waxing
Year 10 -
Isis District High School
AWARDS AND ACKNOWLEDGEMENTS
My time with Caltex Star Mart, I was frequently mystery shopped, receiving 100% each time., Hitting the highest sales out of 12 sites, and receiving a trip to Hamilton Island for a week., When managing EG Jimboomba was always top in our group for upselling.