Kathleen Broes

As part of my role, I handle all aspects of employment conditions, staff records, salary and leave administration, and ensure that human resources policies and compliance regulations are consistently up to date. I am highly skilled in MYOB for creating quotes, invoices, managing staff payments, and reconciling bank accounts. My advanced proficiency in Microsoft Office supports tasks including Excel for supplier spreadsheets, Word for document creation, and Outlook for email communications.

Key duties include:

• Subcontractor and Insurance Management: Overseeing subcontractor license and insurance and handling public liability and workcover insurance.
• Financial and Payroll Administration: Managing creditors' accounts, staff payroll, and ensuring GST compliance. Preparing BAS statement.
• Compliance and Agreements: Maintaining staff compliance with awards, agreements, and other requirements.
• Vehicle Maintenance Handling work vehicle maintenance
• General Admin: Performing various administrative tasks.
• Procurement: Managing procurement needs.

In my current role as a Finance Officer, I have developed a strong ability to quickly acquire knowledge and tackle complex issues, demonstrating a comprehensive understanding of legislative frameworks and a range of responsibilities. My role encompasses financial management, documentation, and compliance training.

• Scholarships and Grants: Ensuring that all aspects of the scholarship process are executed correctly and in compliance with established guidelines and regulations.
• Student Fee Administration: Handling student charges and fees.
• Salary Deductions: Processing and managing authority requests.
• AP Reporting: Creating and managing Accounts Payable staff deduction reports.
• Library Fine Administration: Resolving library fines and managing related tasks.
• CRM Management: Utilizing CRM systems for effective client and stakeholders engagement.

In my role, I provide comprehensive administrative support across various departments, including Ambulatory Care, ICU, Surgical Ward, Community Health, Admissions, Switchboard, Medical Records, Patient Liaison Officer, Cashier, and Theatre Bookings. My responsibilities include:

• Booking Follow-Up Appointments: Scheduling and coordinating follow-up appointments for patients.
• Liaising with Medical Staff: Communicating with doctors and nursing units to manage patient care and appointments.
• Adding Referrals: Updating patient files online with new referrals.
• Admitting Patients: Handling patient admissions and ensuring smooth onboarding processes.
• Manage Bookings: Manage daily scheduling, appointment setting, and calendar administration.
• Phone Management: Managing phone communications and directing calls to appropriate hospital departments.
• Maintaining Hospital Car Fleet: Overseeing hospital car fleet, including data entry for car usage.
• Booking Meeting Rooms: Coordinating and booking meeting rooms for various departments.
• Data Entry for Theatre Admissions: Inputting data from admission forms for theatre procedures.
• Scheduling Theatre Lists: Organizing and booking theatre schedules.
• Patient Requirements: Booking and managing patient requirements through patient flow systems.
• Collation and Filing: Collating documents and maintaining accurate filing systems.
• Minute Taking and Dictation: Taking minutes during meetings via dictation and performing general dictation tasks.

As a Ward Clerk, I collaborate closely with staff and medical officers to ensure the seamless operation of a 32-bed inpatient ward. My primary responsibilities include:

• Scheduling MRI Appointments and Coordinating Transportation: Organizing MRI appointments between Bathurst and Orange and arranging transportation for patients to various hospital units .
• Managing Patient Files: Organising and managing patient files for medical records, ensuring they are complete and accurate for discharge.
• Generating Daily Discharge Reports: Creating detailed discharge reports for the Nurse Unit Manager (NUM) daily.
• Updating Expected Discharge Dates: Inputting and maintaining accurate records of daily expected discharge dates for patients.
• Providing Administrative Support: Delivering general administrative, clerical, and support services essential for the efficient functioning of the medical ward.
• Maintaining Equipment and Supplies: Managing ward desk equipment and supplies by ordering, receiving inventory, and coordinating supply returns as needed through Procurement.
• Welcoming and Directing Patients and Visitors: Greeting patients and visitors, directing them to the appropriate rooms, and assisting them in compliance with hospital policies.
• Coordinating Appointments and Communications: Staying up to date with all nursing and patient care appointments, and liaising with specialists, physicians, and other staff as necessary.

Customer service requires several qualities including effective listening, empathy, in my role as an Administrative Officer, I was responsible for effective problem-solving and communication while upholding patient confidentiality. My duties required a high level of administrative skill, attention to detail, and the ability to handle sensitive information with discretion. I managed a range of tasks involving both internal and external communications and financial accounts for our busy office.

Key Responsibilities:

• Effective Communication: Delivered exceptional customer service through face-to-face interactions, phone calls, and email correspondence.
• Patient Confidentiality: Maintained strict confidentiality of patient information while inputting and managing a large volume of admission forms containing personal and confidential data.
• Financial Management: Accurately entered financial data into the computer system and performed cash handling tasks.
• External Communications: Composed professional letters and emails to external parties, ensuring clear communication and compliance with hospital regulations.
• Administrative Duties: Handled admissions and discharges, managed patient medical records, and ensured effective retrieval, indexing, and filing.
• Procedure Development: Developed and implemented procedures for reviewing, evaluating, and updating hospital records and archives.
• Data Entry and Records Management: Input patient admission forms, general hospital data, and prepared information kits for new staff.
• Compliance Management: Maintained compliance requirements for staff and doctors, including reviewing surgeons’ medical licenses and insurance renewals.
• Meeting Coordination: Organised and coordinated regular meetings, prepared agendas, and took minutes.
• General Administration: Performed general administrative tasks including receiving and allocating emails, sending out theatre lists, and liaising with external sources.

• In this role, my primary responsibilities included creating work orders for repair services for commercial printers, EFTPOS machines, and computers
• I handled service requests through various channels including phone calls, emails, and face-to-face interactions
• Each morning, I produced a report to track ongoing service needs
• Monthly, I used Excel to compile a spreadsheet of leasing clients, documenting their copy cost usage and preparing invoices for copy costs and leasing debts, which I then sent via email or postal mail
• I also managed till operations and banking duties.