Kathleen Downs
Riverlea Park,SA
Summary
Dynamic Customer Service Manager with a proven track record at Drakes Supermarkets, excelling in complaint resolution and team leadership. Expert in inventory control and operational efficiency, I successfully enhanced customer satisfaction and streamlined processes, fostering a collaborative environment for a team of 30. Committed to driving continuous improvement in service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Drakes Supermarkets
Salisbury North
03.2010 - Current
- Managed customer enquiries to resolve issues and enhance satisfaction.
- Executed stock control procedures to maintain optimal inventory levels.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Developed rosters for efficient team scheduling and resource allocation.
- Handled cash transactions accurately to ensure financial integrity.
- Performed administrative tasks to support daily operations.
- Cultivated supplier connections to streamline procurement processes.
- Supported a team of 30, fostering collaboration and productivity.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
Fremont Elizabeth City High School
Elizabeth, SA12-2013
Skills
- Staff scheduling and rostering
- Customer relationship management
- Cash handling and transactions
- Inventory control
- Team leadership and development
- Administrative support
- Operational efficiency
- Complaint resolution
- Leadership capabilities
- Problem solving
Certification
Cert 4 in Retail Management, 2021.
Skills gained:
Effective team leadership and staff management.
Inventory management and stock control.
Rostering and scheduling.
Skills gained:
Effective team leadership and staff management.
Inventory management and stock control.
Rostering and scheduling.
References
- Emma Brooks, Drakes Supermarkets, Hope Valley, SA, 0417829151
- Natalie Owen, Drakes Supermarkets, Eyre, SA, 0403608915
Languages
English
Timeline
Customer Service Manager
Drakes Supermarkets
03.2010 - Current
High School Diploma -
Fremont Elizabeth City High School