Kathleen Frohn
Airport West,Australia
Summary
Experienced Service and Administration Professional with a strong background in health administration and aged care services. Skilled in managing complex administrative tasks, coordinating teams, and providing exceptional stakeholder support. Known for reliability, attention to detail, and ability to streamline processes in fast paced environments. Committed to delivering high-quality service and fostering positive workplace culture.
Overview
17
17
years of professional experience
Work History
Service Administrator
VESTAS AUSTRALIA WIND TECHNOLOGIES
Melbourne, VIC
05.2023 - Current
- Reporting to the Senior Director Service ANZ.
- My role includes but is not limited to:
- - Administrative assistance to the Service Director
- - Conduit between Service Director and other management.
- - (Both in Australia and Worldwide)
- - Conduit between Service Director and staff (non-management)
- - Team Event Planning (local and Australia)
- - When required assistance to Regional Site Managers
- - Uploading invoices
- - Change Ambassador (new facility)
- - Mental Health First Aider
Administration (Facility and Corporate Office)
DOUTTA GALLA AGED CARE SERVICES
Melbourne, VIC
02.2016 - 05.2023
- Reporting to the Facility Manager and when required the Operations Manager. My role includes but is not limited to:
- - being a trusted confidante to the Manager.
- - ensuring phones are answered promptly and dealt with accordingly.
- - coordinating new resident admissions.
- - welcoming relatives, friends and the public. Being their first point of contact with any enquiries they have, not limited to the facility, finances, and arranging of some appointments.
- - ensuring resident trust funds are up to date and balanced.
- - ensuring office petty cash is logged and balanced.
- - producing flyers and notices
- - when required taking minutes and producing meeting minutes
- - being 1st contact with staff for maintenance or repairs of facility equipment.
- - coordinating with Lifestyle and assisting when required
- - coordinating with cleaning staff ensuring sufficient cleaning supplies are ordered.
- - coordinating student PCAs.
- - liaising with head office personnel regarding accounts payable, resident finances, and general office requirements.
- - liaising with architects, trades people and maintenance teams as to the renovation works within the facility.
Permanent Part Time (PCA)
DOUTTA GALLA AGED CARE SERVICES
Saint Albans, VIC
02.2016 - 05.2023
- - Ensuring the care of residents in a respectful and dignified manner, ensuring that resident family and friends are welcomed and feel part of the care given to their loved ones.
- - Providing exceptional customer service to families and contractors alike.
- - Being committed to ensuring compliance in all aspects of Aged Care.
- - Undergoing continuous improvement such as participating in ACFI training and Manual Handling Exemplar training.
- - Being voted in as OHS representative and completing training
- - When required, work in the Administration office, answering phones and passing on messages as required.
- - When required assist the Leisure and Lifestyle team providing resident meaning full activities.
Casual Personal Care Assistant
Grantham Green
Saint Albans, VIC
04.2015 - 02.2016
FULL TIME CARER
Family member
06.2011 - 04.2015
Casual Voice Analyst
KNOWLEDGE SPACE
Work From Home
06.2013 - 11.2013
- Ensuring quality on call centre calls
Customer Service Advisor
SUNCORP - APIA INSURANCE
Melbourne, VIC
03.2009 - 06.2011
- - Sell/promote company products
- - Recognising opportunities to cross sell and up sell products
- - Identify and follow through claims processes
- - Contribute to the team by offering ideas and feedback
Education
Graduate Certificate - Health Administration
Flinders University
Adelaide01.2018
Certificate III - Aged Care and Home and Community Care
Victoria University
01.2014
Diploma - Business
Knowledge Space
01.2007
Skills
- Customer focus
- Customer issue management
- Follow-up skills
- Meeting deadlines
- Troubleshooting
- Teamwork and collaboration
- Multitasking Abilities
- Steadfast reliability
- Excellent communication
- Organizational skills
- Customer needs assessment
- Attention to detail
- Problem-solving abilities
- Professionalism
- Time management abilities
- Quality improvement initiatives
Timeline
Service Administrator
VESTAS AUSTRALIA WIND TECHNOLOGIES
05.2023 - Current
Administration (Facility and Corporate Office)
DOUTTA GALLA AGED CARE SERVICES
02.2016 - 05.2023
Permanent Part Time (PCA)
DOUTTA GALLA AGED CARE SERVICES
02.2016 - 05.2023
Casual Personal Care Assistant
Grantham Green
04.2015 - 02.2016
Casual Voice Analyst
KNOWLEDGE SPACE
06.2013 - 11.2013
FULL TIME CARER
Family member
06.2011 - 04.2015
Customer Service Advisor
SUNCORP - APIA INSURANCE
03.2009 - 06.2011
Certificate III - Aged Care and Home and Community Care
Victoria University
Graduate Certificate - Health Administration
Flinders University
Diploma - Business
Knowledge Space