Kathy Grose
Smithtown,Australia
Summary
Professional Profile
Overview
16
16
years of professional experience
Work History
Holiday Manager/Administration Coordinator
Elders Lifestyle Group
12.2019 - Current
- Manage bookings, handle guest inquiries, Handling Payments
- Completing End of Month
- Payroll for vendors & Owners
- Accounts payable & receivable
- Ensure compliance with local regulations. Marketing the properties, setting competitive pricing
- Accomplished multiple tasks within established timeframes.
- Provided exceptional customer service, addressing Owner concerns professionally and courteously.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery..
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepare Agency Agreement
- Set up properties in the system
- Organizational of Cleaners
- Completed bi-weekly payroll for employees.
Cafe Worker
Old Bank Restaurant
01.2017 - 12.2019
- Money Handling
- Greeting customers
- Taking orders/ deliver orders
- Making Coffees
- Answering phone calls/Taking Booking
- Setting customers
- Cleaning, washing up
- Worked effectively in fast-paced environments.
Volunteering
Gladstone School Canteen
01.2018 - 01.2019
- Organisation of Reece/Lunch orders
- Meal Prep
- Cooking of Reece/lunch orders
- Money handling
- Customer service
- Cleaning
- Working Unsupervised
Volunteering
Aldavilla Public School
01.2018 - 12.2018
- Receipting money into system
- Filing
- Photo Copying
- Entering late arrives
- Have learnt Oliver system in Library
- Covering of Books
- Adding Barcodes
- Organisation of Reece/Lunch orders
- Cooking slices, lunch orders
- Money handling
- Customer service
Department Manager
McDonalds
11.2013 - 06.2017
- Supervising Staff
- Running Shifts
- Customer Service
- Order taking/Payments
- Insuring there is enough stock for the day and pulling stock required
- Completed Managers Course 2014 & Certificate III in Retail
- End of shift Task, Cash, Banking Counting Waste
- Replacing Shifts
- Barista Tasks
- Setting goals and targets for crew
- Dealing with customer complaints on shift
- Completing Crew rosters
- People Performance Course complete 2016
McCafe Barista
McDonalds
05.2013 - 11.2013
- Customer Service
- Taking Orders/ Payments
- Insuring there is enough stock for the next day
- Barista Tasks
- Cleaning
- Closing McCafe at the end of the night
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
Customer Service Officer
Central North Livestock Health & Pest Authority
04.2009 - 10.2013
- Front counter
- Meeting and greeting customers
- Answering Phones
- Transferring Calls & taking messages
- Writing letters to customers Re outstanding accounts
- Invoices
- Creating customer accounts
- Banking
- Disposal of records
- Working with debt collection
- Checking all customer accounts before statements go out
- Payment Handling
- Data entry
- Mail incoming / outgoing
- Use of excel, work, outlook
- Customer Complaints
- Accounts Payable and Receivable
Education
Class 2 Agent -
Real Estate
12-2021
Certificate III -
Retail
01-2015
Certificate IV -
Business Administration
02-2011
Skills
- Customer service
- Time management
- Decision-making
- Task delegation
- Shift scheduling
- Business administration
- Cash handling
- Cash management
- Payment processing
- Customer inquiries
- Refund handling
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
Qualifications
- Class 2 Agent Real Estate
- Certificate IV Business Administration
- Managers Course, 01/01/14
- Certificate III in Retail, 01/01/14
- People Performance Course, 01/01/16
Timeline
Holiday Manager/Administration Coordinator
Elders Lifestyle Group
12.2019 - Current
Volunteering
Gladstone School Canteen
01.2018 - 01.2019
Volunteering
Aldavilla Public School
01.2018 - 12.2018
Cafe Worker
Old Bank Restaurant
01.2017 - 12.2019
Department Manager
McDonalds
11.2013 - 06.2017
McCafe Barista
McDonalds
05.2013 - 11.2013
Customer Service Officer
Central North Livestock Health & Pest Authority
04.2009 - 10.2013
Class 2 Agent -
Real Estate
Certificate III -
Retail
Certificate IV -
Business Administration