Kathleen Hodges
Pittsworth,Queensland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Mckay Timber P/L
02.2004 - 01.2005
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Banking Customer Service Representative
Trust Bank Tasmania
03.1998 - 04.1999
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Administrative Assistant
Hodges Trasport Services P/L
03.1992 - 03.1998
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Roelf Vos Supermarkets
03.1986 - 03.1992
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Collaborated with team members to develop best practices for consistent customer service delivery
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
Bachelor of Education - Eduaction
University of Tasmania
Launceston, TAS12.2011
Skills
- Data Entry
- Scheduling
- Spreadsheet Management
- Invoice Processing
- Expense Reporting
- Letter Preparation
- Calendar Management
- Minute Taking
- Reception Oversight
- Document Management
- Computer Skills
- Records Administration
- Relationship Building
- Credit and Collections
Accomplishments
Awarded National Medal for Volunteer Fire Fighting 2019
Affiliations
- Travelling
- Gardening
- Walking
- Palates
Timeline
Administrative Assistant
Mckay Timber P/L
02.2004 - 01.2005
Banking Customer Service Representative
Trust Bank Tasmania
03.1998 - 04.1999
Administrative Assistant
Hodges Trasport Services P/L
03.1992 - 03.1998
Customer Service Representative
Roelf Vos Supermarkets
03.1986 - 03.1992
Bachelor of Education - Eduaction
University of Tasmania
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