Kathleen Hughes
Adelaide,SA
Summary
Resourceful Senior Program Officer known for high productivity and efficient task completion. Possess specialized skills in strategic planning, program development, and stakeholder engagement. Excel in communication, leadership, and problem-solving, ensuring successful program implementation and growth.
Overview
5
5
years of professional experience
Work History
Senior Program Officer
Services Australia
Adelaide, SA
10.2022 - Current
- Assessed and evaluated program effectiveness, compliance with regulations and outcomes.
- Managed staff responsible for developing, implementing and evaluating programs.
- Coordinated activities of external consultants in support of program operations.
- Provided technical assistance to program participants on a variety of topics related to program implementation.
- Monitored progress of projects against objectives, timelines and budgets.
- Facilitated meetings with stakeholders to discuss project progress and challenges encountered.
- Developed strategies to ensure successful completion of projects within established timelines and budgets.
- Collaborated with internal departments as well as external organizations to coordinate resources needed for successful project completion.
- Identified new opportunities for expanding existing programs or launching new initiatives.
- Analyzed data collected through surveys, questionnaires or interviews related to program performance evaluation.
- Worked closely with senior management team in order to develop long-term goals for the organization's programmatic agenda.
- Created communication plans outlining how information about programs will be shared internally and externally.
- Maintained relationships with key partners in order to promote collaboration between organizations.
- Provided guidance on policy matters related to the organization's programming efforts.
- Facilitated conflict resolution between parties involved in projects or initiatives associated with the organization's mission.
- Developed strategic plans outlining short-term goals while ensuring alignment with longer-term objectives.
- Developed strategies aimed at improving overall company and program performance, efficiency, and process improvements.
- Collaborated with community non-profit agencies and community leaders in pursuit of shared goals.
- Developed and maintained effective frameworks, standards and requirements.
- Collaborated with project leaders and stakeholders to accomplish objectives.
Performance and Quality Manager
Services Australia
Adelaide, SA
06.2019 - 10.2022
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Trained and developed employees in effort to contribute to overall professional growth.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
Education
Bachelor of Social Science - Social Work
University of South Australia
Adelaide12-2002
Skills
- Strategic Planning
- Expense reduction
- Project Management
- Quality Management
- Team Collaboration
- Quality deliverables
- Data review
- Data Analysis
- Project strategy
- Policy analysis
- Data Collection
- Technical knowledge
- Research and analysis
- Technical Support
- Documentation skills
- Documentation abilities
Timeline
Senior Program Officer
Services Australia
10.2022 - Current
Performance and Quality Manager
Services Australia
06.2019 - 10.2022
Bachelor of Social Science - Social Work
University of South Australia
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