Kathleen Hughes
Tolga,QLD
Summary
Dynamic Area Manager with a proven track record at Subway, excelling in staff management and operations. Enhanced customer satisfaction through exceptional service and strategic relationship building. Achieved high employee retention rates while implementing cost-saving measures, demonstrating strong leadership and effective team development skills. Committed to fostering a positive work environment and driving business growth.
Overview
12
12
years of professional experience
Work History
Area Manager
Subway
04.2019 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favourable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Short Order Cook
Tolga Takeaway
03.2017 - 03.2019
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Catering Services Manager
Golden Roast
08.2013 - 10.2018
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Implemented stringent food safety protocols, maintaining top-notch hygiene standards throughout all catering processes.
- Managed inventory control, reducing food waste and optimizing resource utilization.
- Negotiated favorable contracts with suppliers, resulting in cost savings without compromising on quality or service delivery.
- Boosted client satisfaction by tailoring catering services to meet unique event needs and preferences.
Sales Assistant
Tolga Bakery
02.2013 - 06.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
High School Diploma -
Atherton State High School
Atherton11-2009
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training
- Team leadership
- Amazing customer service
Timeline
Area Manager
Subway
04.2019 - Current
Short Order Cook
Tolga Takeaway
03.2017 - 03.2019
Catering Services Manager
Golden Roast
08.2013 - 10.2018
Sales Assistant
Tolga Bakery
02.2013 - 06.2016
High School Diploma -
Atherton State High School
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