Kathleen Johnson
South Morang,VIC
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Ward Clerk
Northern Health
02.2018 - Current
- Welcomed patients and visitors and directed them to desired departments
- Scheduled specialist appointments and transportation to other units and hospitals
- Managed patient files and ensured that all admissions, referrals and discharges were documented
- Maintained a smooth work process of Different wards
- Ensure patient confidentiality is maintained at all times
- Increased customer satisfaction by resolving issues.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
Call Centre Representative
SERCO
10.2017 - 02.2018
- Address customer inquiries in a timely and accurate manner
- Give accurate and appropriate information and answer questions, troubleshoot issues and resolve complaints
- Properly direct inbound calls in phone queues to improve call flow
- Maintained up to date records at all times
Volunteer
Bundoora- Northern Health, Care Centre, Organize
05.2017 - 01.2018
- Medical Records,
- Data Entry
- Customer Service
- Scan, File, Fax
Administrative Assistant
Harvey Norman
10.2015 - 12.2016
- Support sales and business staff daily and with ad hoc projects
- Create invoices and process customer payments
- Call vendors and to check on orders, schedule deliveries and coordinate payments
- Schedule executive travel and staff meetings
- Worked with clients to develop payment plans
Personal Assistant/Customer Service
Harvey Norman – preston Furniture
11.2013 - 10.2015
- Handled incoming and outgoing correspondence, including mail, email, and faxes
- Screened telephone calls and inquiries and directed them as appropriate
- Checked mail and handled bill payments
- Documented customer enquiries and comments and referred unresolved grievances
- Responded to questions about product availability and shipment times
Creditors Clerk
Harvey Norman – Preston Administration
09.2011 - 11.2013
- Efficiently process vendor invoices and maintain up- to- date systems
- Open and assign new vendor accounts
- Coordinate approval processes of all accounts payable invoices
- Balance batch summary reports for verification and approval
- Research and receive all payment problems
Cashier
Harvey Norman
Chadstone, Preston
05.2008 - 09.2011
- Operated cash register for check, cash and credit card transactions
- Determined customer needs, responded to enquiries and resolved issues
- Provided friendly and expedient service in customer-focused environment
- Manage telephone requests and customer orders
- Mentor and trained new cashiers
Education
Business Administration -
Certificate IV in Business Administration
01.2011 - 01.2012
High School Diploma -
St Lawrance's School
12.2003 - 12.2003
Skills
Excellent communication and interpersonal skills; able to build rapport with staff and clients to resolve issuesundefined
Timeline
Ward Clerk
Northern Health
02.2018 - Current
Call Centre Representative
SERCO
10.2017 - 02.2018
Volunteer
Bundoora- Northern Health, Care Centre, Organize
05.2017 - 01.2018
Administrative Assistant
Harvey Norman
10.2015 - 12.2016
Personal Assistant/Customer Service
Harvey Norman – preston Furniture
11.2013 - 10.2015
Creditors Clerk
Harvey Norman – Preston Administration
09.2011 - 11.2013
Business Administration -
Certificate IV in Business Administration
01.2011 - 01.2012
Cashier
Harvey Norman
05.2008 - 09.2011
High School Diploma -
St Lawrance's School
12.2003 - 12.2003
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