Kathleen Johnson
South Morang,VIC
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Ward Clerk
Northern Health
02.2018 - Current
- Welcomed patients and visitors and directed them to desired departments
- Scheduled specialist appointments and transportation to other units and hospitals
- Managed patient files and ensured that all admissions, referrals and discharges were documented
- Maintained a smooth work process of Different wards
- Ensure patient confidentiality is maintained at all times
- Increased customer satisfaction by resolving issues.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
Call Centre Representative
SERCO
10.2017 - 02.2018
- Address customer inquiries in a timely and accurate manner
- Give accurate and appropriate information and answer questions, troubleshoot issues and resolve complaints
- Properly direct inbound calls in phone queues to improve call flow
- Maintained up to date records at all times
Volunteer
Bundoora- Northern Health, Care Centre, Organize
05.2017 - 01.2018
- Medical Records,
- Data Entry
- Customer Service
- Scan, File, Fax
Administrative Assistant
Harvey Norman
10.2015 - 12.2016
- Support sales and business staff daily and with ad hoc projects
- Create invoices and process customer payments
- Call vendors and to check on orders, schedule deliveries and coordinate payments
- Schedule executive travel and staff meetings
- Worked with clients to develop payment plans
Personal Assistant/Customer Service
Harvey Norman – preston Furniture
11.2013 - 10.2015
- Handled incoming and outgoing correspondence, including mail, email, and faxes
- Screened telephone calls and inquiries and directed them as appropriate
- Checked mail and handled bill payments
- Documented customer enquiries and comments and referred unresolved grievances
- Responded to questions about product availability and shipment times
Creditors Clerk
Harvey Norman – Preston Administration
09.2011 - 11.2013
- Efficiently process vendor invoices and maintain up- to- date systems
- Open and assign new vendor accounts
- Coordinate approval processes of all accounts payable invoices
- Balance batch summary reports for verification and approval
- Research and receive all payment problems
Cashier
Harvey Norman
Chadstone, Preston
05.2008 - 09.2011
- Operated cash register for check, cash and credit card transactions
- Determined customer needs, responded to enquiries and resolved issues
- Provided friendly and expedient service in customer-focused environment
- Manage telephone requests and customer orders
- Mentor and trained new cashiers
Education
Business Administration -
Certificate IV in Business Administration
01.2011 - 01.2012
High School Diploma -
St Lawrance's School
12.2003 - 12.2003
Skills
Excellent communication and interpersonal skills; able to build rapport with staff and clients to resolve issuesDedicated to upholding company standards in all aspects of workReliable, motivated and committed to ongoing professional development
Medical office administration
Medical Records Management
Patient data confidentiality
Timeline
Ward Clerk
Northern Health
02.2018 - Current
Call Centre Representative
SERCO
10.2017 - 02.2018
Volunteer
Bundoora- Northern Health, Care Centre, Organize
05.2017 - 01.2018
Administrative Assistant
Harvey Norman
10.2015 - 12.2016
Personal Assistant/Customer Service
Harvey Norman – preston Furniture
11.2013 - 10.2015
Creditors Clerk
Harvey Norman – Preston Administration
09.2011 - 11.2013
Business Administration -
Certificate IV in Business Administration
01.2011 - 01.2012
Cashier
Harvey Norman
05.2008 - 09.2011
High School Diploma -
St Lawrance's School
12.2003 - 12.2003