KATHLEEN LO GIUDICE
Williamstown,Australia
Summary
Enthusiastic Customer Service Officer with over 18 years of experience in retail and customer support roles. Proficient in order management, stock handling, and providing exceptional service to enhance customer satisfaction. Demonstrated ability to meet sales targets and efficiently handle cash transactions. Passionate about delivering tailored solutions to clients, making a significant impact at Wholesale company.
Overview
24
24
years of professional experience
Work History
Full-Time Store Person
Independent Hardware Group (Mitre 10)
Ravenhall, Australia
10.2021 - 12.2024
- Executed stock replenishment efficiently to maintain optimal inventory levels.
- Picked and packed hardware orders for various stores, ensuring timely deliveries.
- Utilised RF scanners to accurately stock shelves and allocate inventory.
- Operated a manual pallet jack to manoeuvre stock safely and effectively.
- Organised and sorted pallets of stock boxes for systematic replenishment.
Casual Store Associate
TK Maxx
Braybrook, Australia
03.2021 - 07.2021
- Unpacked boxes from pallets efficiently to maintain sales floor replenishment.
- Hung apparel onto hangers with attention to presentation and integrity.
- Delivered outstanding customer service by assisting shoppers with inquiries.
- Handled POS system transactions seamlessly, ensuring accuracy in cash management.
- Managed cash handling practices diligently, maintaining compliance and security.
Casual Bookseller
QBD Bookstore Melton
Melton, Australia
11.2020 - 01.2021
- Operated the POS system for sales and inventory management.
- Provided exemplary customer service by offering personalised book recommendations.
- Managed book filling and shelving to ensure a well-organised sales floor.
- Processed gift vouchers and lay-bys accurately to enhance customer satisfaction.
- Fulfilled customer holds and special orders in a timely manner.
Volunteer Retail Assistant
St Vincent's Melton
Melton, Australia
01.2020 - 12.2020
- Accurately handled cash and transactions, ensuring financial integrity.
- Maintained high customer satisfaction standards through welcoming and proactive service.
- Organised clothes sorting and performed store upkeep for a tidy shopping environment.
- Welcomed and assisted customers, providing them with relevant store information.
- Ensured compliance with store procedures, contributing to overall operational efficiency.
Customer Care Consultant
Super Retail Group Australia
Altona, Australia
01.2019 - 12.2019
- Managed online orders and customer queries with expertise and clarity.
- Utilised industry-standard tools and technology to enhance customer interactions.
- Exhibited exceptional communication skills while addressing customer needs.
- Liaised effectively with multiple departments and key personnel to resolve issues.
Call Centre Operator/Order Entry Clerk
Godfrey Hirst Australia Pty Ltd
Breakwater, Australia
07.2000 - 05.2019
- Delivered excellent service to clients, consistently exceeding expectations.
- Achieved high inbound sales targets through persuasive communication.
- Managed stock and customer orders effectively to streamline operations.
- Trained new staff and colleagues, fostering a collaborative team environment.
Education
Diploma - Library and Information Services
Victoria University of Technology
05.2014
Certificate - Victorian Certificate of Education
Heathdale Christian College
12.1998
Skills
- Stock replenishment
- Pick/Packing Hardware orders
- Using RF scanner
- POS system
- Cash handling
- Customer Service
- SAP
- EETIVITY
- AWS Desktop applications
- Freight Bot
- Blackbird
- Sales Force
- Customer Care Management
- Working in teams
- Adaptability
- Emotional intelligence
- Relationship management
- Autonomous work
- Decision-making
- Motivation
- Customer focus
- Collaboration
- Calm under pressure
- Initiative
- Communication
- Flexibility
- Effective communication
- Loyalty
- Understanding
Timeline
Full-Time Store Person
Independent Hardware Group (Mitre 10)
10.2021 - 12.2024
Casual Store Associate
TK Maxx
03.2021 - 07.2021
Casual Bookseller
QBD Bookstore Melton
11.2020 - 01.2021
Volunteer Retail Assistant
St Vincent's Melton
01.2020 - 12.2020
Customer Care Consultant
Super Retail Group Australia
01.2019 - 12.2019
Call Centre Operator/Order Entry Clerk
Godfrey Hirst Australia Pty Ltd
07.2000 - 05.2019
Diploma - Library and Information Services
Victoria University of Technology
Certificate - Victorian Certificate of Education
Heathdale Christian College