Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kathleen Lucas

Kalkallo,VIC

Summary

Kathleen is a highly motivated and enthusiastic job seeker dedicated to contributing her skills and passion to your team. With a diverse range of experiences, she has developed valuable skills, including strong interpersonal abilities, resilience, and the ability to thrive in fast-paced environments. Adapting effortlessly to high-pressure situations, she excels in meeting both customer and work demands. Consider her an asset to your organization as she brings a strong work ethic and a commitment to delivering exceptional results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Depot Supervisor

Envirobank
04.2024 - Current
  • Maintained a safe working environment by enforcing safety regulations and conducting regular inspections of equipment and facilities.
  • Oversaw routine maintenance of vehicles, machinery, and equipment to prevent breakdowns and extend service life.
  • Improved customer satisfaction ratings through proactive communication regarding shipment updates or delays.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Support Worker

Local Country Care
10.2023 - 01.2024
  • Provided emotional and practical support to vulnerable adults.
  • Organised leisure activities for clients in the community.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Transported clients to appointments, social events, and other activities as needed.

Hospitality Worker

Supreme Hospitality
02.2022 - 04.2022
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.

Customer Service Cashier

KFC
02.2020 - 06.2021
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated cash registers to process payments for goods and services.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Greeted customers and provided friendly customer service.

Education

High School Diploma -

Wallan Secondary College
12-2021

Skills

  • Cleaning and Sanitizing
  • Supply Restocking
  • Guest Relations
  • Payment Collection
  • Guest Reception
  • Customer Service Management
  • Cash Handling
  • Warehouse Operations
  • Environmental awareness
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Reliability
  • Computer Skills
  • Organizational Skills
  • Active Listening
  • Professionalism

Certification

  • Working with Children Check
  • Responsible Service of Alcohol Check
  • Criminal History Check (obtained 27/04/2023
  • Probationary Drivers License

Timeline

Depot Supervisor

Envirobank
04.2024 - Current

Support Worker

Local Country Care
10.2023 - 01.2024

Hospitality Worker

Supreme Hospitality
02.2022 - 04.2022

Customer Service Cashier

KFC
02.2020 - 06.2021

High School Diploma -

Wallan Secondary College

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Kathleen Lucas