Kathleen Melino

• Provide administrative support to all other staff members in the Hardware branch, and provide relief for the Inventory Supervisor
• Use of SAP Business One for data entry, Stock receipting – Goods Inwards
• Answering phone calls and responding to external and internal emails
• Ensure the accuracy of Stock pricing, including following up on NCR’s also liaising with stakeholders
• Enter stock transfers, stock shipments and process stock movements via Management Console
• Assist with regular stocktakes Provide customer service and assistance to customers
• General transactions at Trade counter when necessary
• General office duties – filing, send and receive emails/faxes, photocopying

• Answering phone calls and making outbound calls
• New Joining Order entries/ Assisting Customers via Live Chat and solving cases

• Conducting credit checks on new customers
• Resolving problems in relation to invoice payments and report to management on outstanding issues, whilst highlighting potential debtor problems
• Generating monthly reminder emails and text messages to Debtor Customers
• Setting up payment plans with Debtor Customers in aiming to decrease Debts

• Customer service and support, Maintain Customer databases
• Data and Order entry, Respond to customer phone and email enquiries and requests

• Co-ordinating training day requirements for our nationwide calendar incl
• Printing of training material and booking of travel arrangements
• Reception
• PA/Secretarial duties
• Data entry
• Database management
• Customer/client service
• General office support
• Answering and dealing with phone calls

• Entry of Orders and Quotes into AccuTerm
• Answering up to 30-40 calls per day
• Responding to online chat leads in a timely manner
• Assisting sales reps with quotes and leads
• Warehouse assistance when required
• Liaising with suppliers
• Daily use of excel and word
• Working in a fast-paced environment
• Enquiries via phone, email, fax and web
• Product knowledge in medical supplies/equipment
• Vaccine/Order tracking with couriers – TNT and Fastway

• Answering and dealing with phone calls: forward to appropriate salesperson taking messages
• Answering customer/creditor queries
• Customer service at front counter
• Entry of Purchase orders into MYOB and ACT!
• Entry of Sales into MYOB and ACT!
• Despatch, including obtaining freight quotes, preparation of documentation and liaison with transport companies
• General office duties – filing, send and receive emails/faxes, photocopying, scanning, word processing etc
• Preparation of wages
• Assist Senior Managers and Supervisors as required

Responsible for managing day to day logistics, with a keen eye on

improvement and maximising revenue opportunities to

contribute to the profitability, growth & return on assets of the business.

Customer Service: To provide superior customer service to both internal and external

stakeholders. To ensure compliance with the key legislation governing the business

with particular emphasis on:

• Fair Trading Act Process 1986

• Privacy Act 2020

• Health and Safety at Work Act 2015

Data entry into Tradify program and despatch out Locksmiths to job requests also monitor movements ensuring ETA’s are met.

Customer service and Administration

• Manage and organise daily job dispatch and ensure resource is maximised

• Correctly utilise all systems to maximise productivity

• Ensure both allocated and unallocated jobs are managed to a timely completion

• Ensure technical staff provide timely quote and invoicing practices and outcomes

• Use and develop systems and tools to maximise productivity and profitability

• Deliver a great experience for our customers on the phone

• Prioritise key customers and accounts

• Maximise mobile resources to take residential jobs when possible to maximise

revenue

• Work with and support finance to ensure smooth invoicing and billing

• Communicate any concerns or requirements to the director/manager

Generating monthly reminder emails and text messages to Debtor Customers

Setting up payment plans with Debtor Customers in aiming to decrease Debts.

• Customer Service
• Register & Eftpos Transactions
• Cashing up / balancing of till & float
• Training and supervision of staff
• Delegating tasks to Customer Service Staff
• Tobacco Products Stock take & Order Preparation
• Opening & Closing of IGA Supermarket
• Assist in Deli & Produce
• Assist on Grocery floor
• Assist in Dairy Department

• Customer Service
• Register & Eftpos Transactions
• Cashing up / balancing of till & float
• Assist in Deli & Produce
• Assist on Grocery floor
• Assist in Dairy Department