Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kathleen O'Brien

Brisbane,QLD

Summary

I am seeking to join an organisation that values a multi skilled and capable employee. I am a presentable and very approachable staff member who is recognised by my colleagues and management as a person who takes great pride in not just doing my job well but going above and beyond. Whilst I do love get in and get the job done with minimum fuss I am able to do this with a friendly and positive manner. I am flexible and adaptable and constantly seek to extend myself by using my initiative to take on new tasks and manage change.

In the last 15 plus years, I have consistently helped youth, disadvantaged people with mental health, complex behaviours ,disabilities and seniors. This consists on is taking them for outings, including them in activities, celebrating holidays, helping with employment and housing, offering friendship, mentoring , guidance and being a positive role model and friend to them in their life. This is something I am very passionate about and find rewarding on so many levels. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Complex Behaviour Support Worker

Better Care Living
04.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Working with clients with complex behaviours and managing behaviours.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Understanding and compliance with NDIS Standards for auditing and safety purposes.


Youth Support Worker

Praxis Solutions
09.2022 - Current
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.

Mental Health Support Worker

Continuity Care
09.2020 - 06.2022
  • Provide in home assistance to clients with mental health problems issues and cares.
  • Assist in all daily activities - cleaning, cooking, house cleaning, groceries, and yard care.
  • Maintaining clients records and monitoring a clients progress.
  • Observing clients , providing clients with empathy,genuineness and assisting them with challenging behaviors and moods.
  • Assisting clients with showering and personal hygiene when reqquired.
  • Taking clients to appointments and social activites.

Duty Manager

Herston Lodge
07.2018 - 08.2020
  • Supervision of up to 85 residents with a range of mental health/ addictions and emotional and physical disabilities.
  • Show empathy, compassion, kindness and understanding to residents.
  • Meal preparation, service and clean up.
  • Created client treatment plans based on assessments and goals.
  • Referred clients to external resources for additional support.
  • Administered medications, adhering to medication schedules.
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Documented service plans, treatment reports and progress notes.

Senior Manager

The Pet Pad
07.2016 - 06.2018
  • Provided direction and coaching to direct reports through team and one-on-one meetings.
  • Improved upon existing processes, developing innovative approaches.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Store Manager /Store Owner

Scruffy's Pet Emporium
05.2011 - 05.2016
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Education

Certificate IV - Youth Work

Australian College of Community Services And Care
Brisbane, QLD

High School Diploma -

Redbank Plains High School
Redbank Plains, QLD
12.1992

Skills

  • Safety and Risk Assessments
  • Goal Development
  • Tracking Client Progress
  • Client Goal Planning
  • Confidential Records
  • Developing Relationships
  • Good Work Ethic
  • Active Listening
  • Friendly, Positive Attitude
  • Team Management
  • Critical Thinking
  • Reliable & Trustworthy
  • Problem Resolution
  • First Aid/CPR
  • Blue Card / Yellow Card
  • Covid Vaccinated 1/2 & Booster
  • Hope and Healing
  • NDIS Clearance
  • Complex Patient Cases
  • Worker Training and Motivation

Affiliations

References

  • Christina Brugman

CEO Praxis Solutions - 0458 471 743

  • Susan Howard

Manager Continuity Care - 0451 510 264

  • Emma Turner

Owner The Pet Pad - 0408 999 702

Timeline

Complex Behaviour Support Worker

Better Care Living
04.2023 - Current

Youth Support Worker

Praxis Solutions
09.2022 - Current

Mental Health Support Worker

Continuity Care
09.2020 - 06.2022

Duty Manager

Herston Lodge
07.2018 - 08.2020

Senior Manager

The Pet Pad
07.2016 - 06.2018

Store Manager /Store Owner

Scruffy's Pet Emporium
05.2011 - 05.2016

Certificate IV - Youth Work

Australian College of Community Services And Care

High School Diploma -

Redbank Plains High School

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Kathleen O'Brien