KATHLEEN ROBINSON
Bairnsdale,Australia
Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Overview
24
24
years of professional experience
Work History
Housekeeper
Nicholson Hotel
Nicholson, VIC
03.2024 - Current
- Ensured cleanliness of guest rooms and common areas, enhancing guest satisfaction.
- Maintained hotel cleanliness and presentation standards, contributing to positive guest experiences.
- Coordinated laundry services, delivering prompt cleaning and folding of linens for operational efficiency.
- Collaborated with maintenance team to report repair needs in guest areas.
- Observed proper use of chemicals when cleaning various surfaces.
Support Worker
Self-employed
Bairnsdale, Australia
02.2022 - Current
- Delivered tailored support to individuals with disabilities, enhancing emotional regulation and maintaining consistent structure
- Utilized calm, respectful communication to effectively de-escalate challenging behaviors and foster trust
- Implement individualized care plans and coordinate with healthcare professionals
- Facilitated personal care, meal preparation, transport, and medical appointments to support daily living needs
- Manage business operations: invoicing, client communication, service quality, and documentation
- Maintain professional boundaries while fostering independence and positive outcomes
Supervisor
Noweyung Ltd
Bairnsdale, Australia
02.2016 - 02.2022
- Led disability support team, providing personalized care and structured routines for clients' needs
- Oversaw OH&S compliance, conducting risk assessments and enforcing safety protocols to maintain workplace safety
- Delivered safety briefings and trained staff in emergency procedures
- Managed rosters and timesheets for 10+ staff, ensuring accurate scheduling and payroll processing
- Mentored new employees and developed training manuals
- Supervised garden maintenance and equipment use with strict safety standards
Retail Sales Assistant
Bunnings Warehouse
Bairnsdale, Australia
01.2010 - 01.2016
- Managed nursery operations and customer service
- Handled POS transactions, cash, and bank deposits
- Trained staff and promoted products through DIY projects
Console Operator
United Petroleum
Bairnsdale, Australia
09.2006 - 12.2010
- Delivered customer service, refilled LPG, and ordered stock
- Maintained store presentation and adhered to safety standards
Console Operator
GPG Mobil
Bairnsdale, Australia
06.2002 - 08.2006
- Managed daily operations, stock, and customer service
- Maintained a clean facility and upsold products
Education
Chemical Handling and Tree Trimming Certifications -
East Gippsland Institute of TAFE
Bairnsdale, VIC, Australia01-2018
Certificate III - Horticulture
East Gippsland Institute of TAFE
Sale01-2012
Certificate II - Horticulture
Community College East Gippsland
Bairnsdale, VIC, Australia01-2009
Skills
- Room preparation
- Guest services
- Facility safety
- Incident reporting
- Risk assessment
- Emergency response
- Operational protocols
- Adherence to procedures
- Shift coordination
- Situational awareness
- Guest services
- Guest interaction
- Customer service
- Team collaboration
- Multitasking and organization
- Multitasking and organization
- Clear communication
- Respectful communication
- Structured communication
- Positive reinforcement
- Professional conduct
- Ethical decision-making
- Customer service
- Time management
- Multitasking and organization
References
- Truidie Quigley-Martin, 0438 030 460, Characteristic
- Belinda Bird, 0428 699 195, Work College
- Chris Carr, 0403 727 690, Previous employer
Availability
Available for immediate start and shift work.
Licenses And Clearances
- Working with Children Check - Victoria
- Full Drivers License - Victoria
Professional Development
- NDIS Worker Orientation Module, Complete, 2022
- OH&S and Emergency Response Training, 2016-2022
Timeline
Housekeeper
Nicholson Hotel
03.2024 - Current
Support Worker
Self-employed
02.2022 - Current
Supervisor
Noweyung Ltd
02.2016 - 02.2022
Retail Sales Assistant
Bunnings Warehouse
01.2010 - 01.2016
Console Operator
United Petroleum
09.2006 - 12.2010
Console Operator
GPG Mobil
06.2002 - 08.2006
Chemical Handling and Tree Trimming Certifications -
East Gippsland Institute of TAFE
Certificate III - Horticulture
East Gippsland Institute of TAFE
Certificate II - Horticulture
Community College East Gippsland