Kathleen Rymer
Emu Plains,NSW
Summary
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
11
11
years of professional experience
Work History
Practice Manager
st marys skin cancer clinic
St Marys
08.2020 - Current
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Receptionist Administrator
t n d transport
Emu Plains
09.2018 - 08.2020
- 3 years of experience in reception and administration.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Created spreadsheets to track customer information such as contact details and preferences.
Business Owner
empire customer service
Penrith
09.2013 - 09.2018
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Negotiated contracts with vendors for supplies and services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
Education
High School Diploma -
Nepean High School
Emu Plains 12-2003
Skills
- Continuous Improvement
- Records Management
- Referral management
- Workflow Management
- Policy and procedure development
- Budget Oversight
- Staff Management
- Strategic Planning
- New Hire Training
- Workflow efficiency
- Managing medical practices
- Practice Management
Date - Applicationdate
11/06/20
Application
business administration traineeship, A step ahead foot and ankle care, I am writing today in application to the business administration traineeship at A step ahead foot and ankle care., I have 3 years of experience in reception and administration., I am looking to have an opportunity to move into medical administration and develop my skills., business administration, 07/01/23, I would be a hardworking eager member to your team., I have been very eager to move to the medical administration industry, this has been a long dream of mine., I greatly appreciate you taking the time to consider my application.
Timeline
Practice Manager
st marys skin cancer clinic
08.2020 - Current
Receptionist Administrator
t n d transport
09.2018 - 08.2020
Business Owner
empire customer service
09.2013 - 09.2018
High School Diploma -
Nepean High School