Kathleen Silva
Point Cook,VIC
Summary
I am a highly dedicated professional who is driven to achieve the goals of the organisation. With a strong focus on creating a positive work environment and fostering high performance, I am committed to delivering the best possible outcomes. Utilising my expertise and abilities, I am capable at overcoming challenges and tackling obstacles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds
07.2022 - Current
- Supervised a daily team member crew and ensure shift runs smoothly
- Led each shift by delegating duties, assigning tasks and following up with all crew members
- Monitoring performance during shift and effective handling of labour
- Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals
- Ensuring food safety is maintained to the highest standard throughout the restaurant
- Count safe, make deposits and changing tills
Crew Member
Mcdonalds
05.2018 - 07.2022
- Trained in various positions including drive-thru, front counter, cafe and kitchen
- Ability to operate a cash register and handle payments with cash or POS machine
- Greeting and serving customers
- Working as a team with other crew members and managers to achieve targets throughout the shift
- Multitasking especially during rush hours
Education
Bachelor of Business - Human Resources Management
Victoria University
Melbourne, VIC04.2023
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Melbourne, VIC07.2021
Bachelor of International Business - Human Resources Management
La Trobe University
Bundoora, VIC02.2021
Skills
- Excellent Customer Service
- Determination
- Team Leadership
- Adaptability
- Problem Solving Ability
- Delegating Work
- Cash Handling
- Time Management
Certification
First Aid Training (2022)
HLTAID009 - Provide Cardiopulmonary Resuscitation
HLTAID010 - Provide Basic Emergency Life Support
HLTAID011 - Provide First Aid
References
Bilal Jaward
Department Manager
McDonalds
0433 776 445
Timeline
Shift Manager
Mcdonalds
07.2022 - Current
Crew Member
Mcdonalds
05.2018 - 07.2022
Bachelor of Business - Human Resources Management
Victoria University
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Bachelor of International Business - Human Resources Management
La Trobe University
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