Kathleen Smith

Work History

Quambone General Store

Quambone, NSW

11.2012 - 03.2023

Set pricing structures according to market analytics and emerging trends.
Led startup and creation of operational procedures and workflow planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Determined pricing for products or services based on costs and competition.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Interviewed, trained and supervised employees.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Conferred with customers to understand needs and finalize purchase orders.
Developed business from ground up and prepared records and operations for smooth handover to new owners.

Australia Post

Quambone, NSW

11.2012 - 03.2023

Operated mail processing equipment and manually sorted mail.
Processed payments and handled cash using point of sale (POS) computer system.
Sold stamps, services and packaging.
Help customers fill out change of address forms and reports for lost or stolen mail.
Sold stamps, tracking services and insurance to customers.
Weighed parcels, calculating costs based on type, total weight and final destination.
Offered support and advice to newer personnel to improve performance.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Set goals and operating procedures that maximized employee effectiveness.

Quambone General Store

Quambone, NSW

11.2012 - 03.2023

Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Rang up orders on cash register to process cash, credit card and personal check payments.
Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained new employees to perform duties.
Worked in close collaboration with team members to ensure customers received high-quality service.
Oversaw food preparation, production and presentation according to quality standards.
Resolved problems or concerns to satisfaction of involved parties.
Reconciled daily transactions, balanced cash registers and deposited cafe's earnings at bank @ post.
Promoted safe working conditions by monitoring safety procedures and equipment.
Inspected dining and serving areas for cleanliness and proper setup.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.