Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Stone

MYRTLEFORD,VIC

Summary

Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

12
12
years of professional experience

Work History

Cook - Bar Assistant - TAB Assistant

Buffalo Hotel Myrtleford
06.2023 - Current
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Suggested actionable improvements to streamline training procedures.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Managed opening and closing shift kitchen tasks.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Wine Bar Café Owner

Sole Trader
04.2017 - 11.2023
  • Trained and motivated employees to perform daily business functions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed day-to-day business operations.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Production Process Operator

Carter Holt Harvey
03.2012 - 04.2018
  • Performed general equipment maintenance and repair to minimize downtime.
  • Reduced waste in manufacturing operations through close monitoring and proactive problemsolving.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Kept detailed production records and identified hold-ups.
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Adjusted machines to increase productivity for runs.
  • Complied with company and OHS safety rules and regulations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Met production targets and tight deadlines by collaborating closely with team members.

Education

High School Diploma -

Whangarei Girls High School
New Zealand

Certificate IV - Aged Care

My Flex Training
Perth, WA

Certificate - Responsible Service of Alcohol

VCGLR
Victoria

Management Certificate - TAB Management

TAB Advanced
Victoria

Certificate - Food Handling

Food Safety First
Victoria

Licences Certificate - First Step License

William Angliss Institute of TAFE
Melbourne, VIC

Skills

  • Business launch
  • Sales Development
  • Vendor Relationship Management
  • Human Resources Management
  • Management Team Building
  • Sales Leadership
  • Decision-Making
  • Coaching and Mentoring
  • Employee reviews
  • Business Forecasting
  • Customer Service
  • Finance and Accounting Oversight
  • Purchasing and planning
  • Bookkeeping
  • Revenue Forecasting
  • Professional Networking
  • Training Management
  • Negotiation and Persuasion
  • Desktops, Laptops, and Mobile Devices
  • Staff hiring
  • Food and Beverage Operations
  • Employee Scheduling
  • Payment Processing
  • Wine and beverage knowledge
  • Health and safety compliance
  • Social media networking
  • Computer Skills
  • Budgeting and financial management

Timeline

Cook - Bar Assistant - TAB Assistant

Buffalo Hotel Myrtleford
06.2023 - Current

Wine Bar Café Owner

Sole Trader
04.2017 - 11.2023

Production Process Operator

Carter Holt Harvey
03.2012 - 04.2018

High School Diploma -

Whangarei Girls High School

Certificate IV - Aged Care

My Flex Training

Certificate - Responsible Service of Alcohol

VCGLR

Management Certificate - TAB Management

TAB Advanced

Certificate - Food Handling

Food Safety First

Licences Certificate - First Step License

William Angliss Institute of TAFE

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Kathleen Stone