Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Kathleen Tan

Piara Waters,WA

Summary

  • Experienced office management and administration professional proficient in optimising productivity, efficiency and service quality across various environments.
  • Highly dependable, ethical and reliable leader and support specialist who blends advanced organisational, technical and business acumen.
  • Dedicated professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
  • Organised individual successful at managing multiple priorities with a positive attitude.
  • Works effectively with cross-functional teams in ensuring operational and service excellence.
  • Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Excellence in delivering exceptional service and support to customers and stakeholders.
  • Willingness to take on added responsibilities to achieve team goals.

Overview

24
24
years of professional experience

Work History

OFFICE MANAGER

Kailis Bros Leederville
01.2021 - 09.2023
  • Checked the daily sales / float reconciliation for the restaurant and market; and completed all aspects of banking responsibilities including depositing cash and cheques to the bank, processing change orders and delivering financial reports to the Director and General Manager.
  • Analysed, completed and delivered daily commercial reports to the Director and General Manager.
  • Raised supplier purchase orders to and processed stock receivals.
  • Authorised payment of invoices.
  • Provided support during monthly stocktakes. This includes creating system generated stocktake count sheets, assisting with physical counts or clerking during physical counts as required, entering the physical count into the system, checking the supplier reports and generating the stocktake gross profit reports.
  • Managed office operations and provided administrative support by maintaining an adequate stockholding of stationary and various non-stock products, liaising with contracted provider on printer servicing and toner requirements for the business, raising wholesale invoices, maintaining purchase order files, ensuring an adequate supply of essential forms are in the office for staff to access at all times, creating product tags, forms, signs and labels, maintaining filing systems for paper and electronic documents etc.
  • Issued out and reconciled gift vouchers, including keeping an administrative record of sales, donation, promotion and goodwill issued vouchers
  • Checked staff tips and inform the General Manager once tips are ready to be distributed
  • Checked the post office box and attended to four business email accounts daily.
  • Responded to telephone enquiries such as taking wholesale orders and queries, responding to market and restaurant questions, taking restaurant bookings, catering platter and take away orders, transferring calls to relevant staff etc.
  • Other ad hoc tasks such as providing sales and data reports to the Director and senior managers, lodging any issues with the local council, obtaining quotes and further information on products and services, calling out service contractors, training staff, providing technical support with the tills, ensuring the first aid cabinet is stocked and filing.

SEAFOOD PROCUREMENT OFFICER

KB Seafood Co, Formerly KB Food Co
11.2017 - 05.2021
  • Raised supplier purchase orders based on evaluated internal needs to maintain optimal supply levels.
  • Liaised with relevant stakeholders on incoming deliveries, inventory discrepancies, stock receipts and allocation to outgoing sales and transfer orders.
  • Liaised with sales team on inventory status and any issues.
  • Generated payment report and liaised with finance team to arrange weekly payments to fishermen and suppliers.
  • Processed purchase credits, sales credits and intercompany sales orders
  • Arranged the creation of new item codes
  • Provided administrative support during stocktakes.

IMPORT & LOGISTICS CO-ORDINATOR

KB Food Co, Formerly Kailis Bros
11.2009 - 11.2017
  • Constructed and analysed weekly stock usage report and strategically raised supplier purchase orders to maintain adequate inventory levels to supply customer orders, whilst also working towards the cheapest storage expenditure.
  • Prepared and presented reports to management on operational and logistics performance.
  • Monitored and liaised with finance team to purchase foreign exchange currencies for orders.
  • Liaised with suppliers to achieve the most efficient and cost effective shipping schedules for ocean and air freight, and the production of accurate customs clearance documentation.
  • Managed company import permits.
  • Checked and forwarded on customs clearance documentation onto customs broker; and monitored customs clearance status and arranged customs/quarantine inspections as required.
  • Coordinated relevant logistics bookings with external cold stores and transport providers.
  • Sent incoming stock report and any inspection documentation for each consignment to relevant stakeholders.
  • Receipted in stock and dealt with any inventory discrepancies.
  • Liaised with sales team and suppliers on any customer complaints; and raised purchase credits as required.
  • Provided administrative support during stocktakes
  • Set up boardroom for executive staff and senior managers.

CONTACT CENTER LENDING CONSULTANT

Bank of Western Australia
06.2005 - 10.2009
  • Delivered exceptional customer service by responding to queries in a professional and efficient manner in accordance with company policies and governing regulations to achieve call time and quality standards, whilst creating a welcoming, positive customer experience.
  • Leveraged sales expertise to promote company products and services.
  • Assisted customers to examine and understand lending documentation, requirements and options.
  • Received customer feedback and proactively managed complaints to achieve one call resolutions.
  • Facilitated weekly coaching and development sessions.

RECEPTIONIST

JGC Accounting & Financial Services
11.2004 - 06.2005
  • Maintained the reception area, answered telephone calls and greeted incoming visitors and customers professionally - providing assistance, confirming appointments, communicating with clients and updating client records.
  • Provided clerical support to company employees.
  • Routed incoming mail and messages to relevant staff.

RETAIL SALES ASSISTANT

Ottimo
02.2001 - 11.2004
  • Greeted customers and assisted with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.

OFFICE JUNIOR / WEIGH BRIDGE OFFICER

Koast Corporation
03.2000 - 09.2000
  • Handled multi-line switchboard telephone system - answering queries and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Organised, maintained and updated information in computer databases.
  • Assisted office staff prepare reports and presentations for internal or client-related use.
  • Managed the the record keeping of the weighbridge as recycling vehicles entered and exited the premises.

Education

Statement of Attainment - Provide First Aid

Allens Training
Perth, WA
08.2022

Statement of Attainment - Provide Basic Emergency Life Support

Allens Training
Perth, WA
08.2022

Statement of Attainment - Provide Cardiopulmonary Resuscitation

Allens Training
Perth, WA
08.2022

Statement of Attainment - Fire Suppression Training

Protector Fire Services
Perth, WA
03.2022

Employee of The Year Award -

KB Seafood Co
Canning Vale, WA
11.2020

Certification of Completion - Assertive Communication

Australian Institute of Management WA
Floreat, WA
03.2020

Skills

    TECHNICAL:

  • Ostendo
  • Atria
  • SAP
  • Navision
  • Customer One
  • EPG Payroll
  • MYOB
  • Microsoft Office Suites & MS Teams

    • PERSONAL:

  • Strong work ethics
  • Highly organised & systematic
  • Diligent problem solver
  • Strong analytical skills
  • Efficient multitasker
  • Attention to detail
  • Initiative & self motivated
  • Adaptable & fast learner
  • Reliable
  • Excellent customer service
  • Respectful & friendly people person
  • Team player who works to wholistic business needs

Professional References

Jason Gibson

General Manager at Kailis Bros Leederville

jasong@kailisbrosleederville.com.au

0437 614 479


Tony Bull

Purchasing Manager at KB Seafood Co

tonyb@kbseafoodco.com.au

0411 099 991

Timeline

OFFICE MANAGER

Kailis Bros Leederville
01.2021 - 09.2023

SEAFOOD PROCUREMENT OFFICER

KB Seafood Co, Formerly KB Food Co
11.2017 - 05.2021

IMPORT & LOGISTICS CO-ORDINATOR

KB Food Co, Formerly Kailis Bros
11.2009 - 11.2017

CONTACT CENTER LENDING CONSULTANT

Bank of Western Australia
06.2005 - 10.2009

RECEPTIONIST

JGC Accounting & Financial Services
11.2004 - 06.2005

RETAIL SALES ASSISTANT

Ottimo
02.2001 - 11.2004

OFFICE JUNIOR / WEIGH BRIDGE OFFICER

Koast Corporation
03.2000 - 09.2000

Statement of Attainment - Provide First Aid

Allens Training

Statement of Attainment - Provide Basic Emergency Life Support

Allens Training

Statement of Attainment - Provide Cardiopulmonary Resuscitation

Allens Training

Statement of Attainment - Fire Suppression Training

Protector Fire Services

Employee of The Year Award -

KB Seafood Co

Certification of Completion - Assertive Communication

Australian Institute of Management WA

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Kathleen Tan