KATHLEEN MAE VILLAGRACIA
46 Lambert Street, Wingham,NSW, Australia
Summary
Dynamic Senior Insurance Specialist with nearly 3 years of experience in risk assessment, policy development, underwriting, and project delivery. Proven ability to enhance operational efficiency and deliver exceptional customer service. BSN graduate and licensed Nurse (Philippines) with hands-on experience in various healthcare settings, including hospitals and community health centres, with exposure to the Operating Room, ICU, Medical Ward, and Emergency Room. Former School Nurse with a unique perspective on patient care. Driven by a strong passion for nursing, I am eager to further develop my expertise and make a meaningful contribution to the healthcare industry.
Overview
12
12
years of professional experience
Work History
Senior Insurance Specialist
QBE Insurance Australia
03.2022 - Current
- Risk Assessment
- Policy Development & Underwriting
- Customer Service & Relationship Management
- Team Leadership and Training
- Compliance & Regulatory Oversight
- Reporting & Documentation
School Nurse
STI College Alabang
02.2017 - 03.2019
- Treating injuries and illnesses
- Performing health screenings
- Developing care plans
- Assume responsibility for appropriate assessment, planning, intervention, and evaluation, management, and referral activities for students
- Implement and record required screening programs; notify parents when further medical evaluation is indicated
- Maintaining records
- Educating students and staff:
- Administer daily and PRN (as needed) medications and nursing care procedures prescribed by the student's physician
- Assists with physical examinations when conducted in the school
- Maintains, evaluates, and interprets cumulative health data to accommodate individual needs of students and staff
- Assists in the formation of health policies, goals and objectives for the school unit
Customer Service Associate/Representative
Convergys Philippines, Inc.
10.2014 - 12.2016
- Prepares for customer inquiries by studying products, services, and customer service processes
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Records customer inquiries by documenting inquiry and response in customers' accounts
- Improves quality service by recommending improved processes; identifying new product and service applications
- Updates job knowledge by participating in educational opportunities
- Accomplishes customer service and organization mission by completing related results as needed
Staff Nurse (Volunteer Trainee)
San Jose Hospital And Medical Center
09.2012 - 09.2013
- Admission and discharge duties
- Utilized the nursing processes: assessed, planned, implemented and evaluated nursing care based on staff and patient interviews
- Prepared patients for and assists physicians with diagnostics and therapeutic procedures under supervision of staff or head nurses
- Established nursing diagnoses and wrote out plan for treatment
- Appropriate health teachings given to patients
- Operation of diagnostic machines in relation to patient care
- Performed dependent nursing actions in conjunction to physician’s written order
- Coordinated with other sections in the hospital regarding patient care
Education
Bachelor of Science - Nursing
Western Mindanao State University
03.2011
High School Graduate - Secondary Education
Zamboanga National High School - West
03.2007
Primary School Graduate - Primary Education
Baliwasan Central School
03.2003
Skills
- Collaborative Team Player
- Initiative-Driven
- Dynamic Professional
- Empathetic Approach
- Customer-Focused
- Strong Verbal and Written Communication
- Interpersonal skills
- Proficient Time Management
- Responsive to Change
- Cultural sensitivity
- Proficient in Computer Applications
- Enthusiastic
- Determined
Educational And Professional Qualification
- Philippine Nursing Licensure Examination Board Passer, Professional Regulation Commission (PRC), 0737501, 02/29/12
- Bachelors Degree of Science in Nursing
- Three school years of rotational practicum in various healthcare facilities, Delivery Room, Operating Room, Emergency Room, Surgical and Medical Wards, Pediatric Ward, Psychiatric Ward, and Community Health Centers
Timeline
Senior Insurance Specialist
QBE Insurance Australia
03.2022 - Current
School Nurse
STI College Alabang
02.2017 - 03.2019
Customer Service Associate/Representative
Convergys Philippines, Inc.
10.2014 - 12.2016
Staff Nurse (Volunteer Trainee)
San Jose Hospital And Medical Center
09.2012 - 09.2013
Bachelor of Science - Nursing
Western Mindanao State University
High School Graduate - Secondary Education
Zamboanga National High School - West
Primary School Graduate - Primary Education
Baliwasan Central School
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