Kathlyn Carcallas
Ashcroft,NSW
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
19
19
years of professional experience
Work History
Supplier Services Support Coordinator
Sims Metal
Milperra, NSW
03.2024 - Current
- Managed scheduling of appointments and resources, optimizing efficiency in service delivery.
- Coordinated communication between departments to ensure seamless workflow and accurate information exchange.
- Assisted clients in navigating services, enhancing customer satisfaction and retention rates.
- Analyzed client needs to tailor support plans, ensuring alignment with individual objectives and goals.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented feedback mechanisms for clients, fostering continuous improvement in support strategies.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Coordinator
Mr. Carpet
Chatswood, NSW
04.2021 - 05.2022
- Managed scheduling and logistics for meetings, ensuring effective time utilization.
- Implemented process improvements that increased productivity across administrative functions.
- Coordinated daily administrative tasks to enhance office efficiency and workflow.
- Developed and maintained filing systems for streamlined document retrieval.
- Collaborated with cross-functional teams to support project management initiatives effectively.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Organized and maintained digital and physical filing systems, improving document retrieval times.
- Completed bi-weekly payroll for [Number] employees.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Administrative Assistant
Mary Queen of the Family Parish
Blacktown, NSW
02.2019 - 03.2021
- Coordinated scheduling and logistics for parish events, enhancing participation and community engagement.
- Managed correspondence and communication channels, ensuring timely responses to inquiries and requests.
- Streamlined administrative processes, improving efficiency in document management and record-keeping.
- Developed training materials for new staff, fostering knowledge transfer and operational continuity within the team.
- Oversaw volunteer coordination efforts, aligning resources with parish needs to support various initiatives.
- Assisted in budget preparation for events, ensuring alignment with financial guidelines while maximizing resource allocation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Personal Banker
ANZ Bank
Fairfield, NSW
06.2017 - 09.2017
- Developed tailored financial solutions to meet customer needs and enhance satisfaction.
- Educated clients on products, services, and account management techniques to optimize financial health.
- Cultivated strong client relationships through personalized banking solutions and effective communication.
- Analyzed customer financial needs to recommend suitable products and services, enhancing overall satisfaction.
- Led initiatives to streamline account opening processes, improving efficiency and reducing turnaround times.
Personal Banker
ANZ Bank
Roselands, NSW
09.2007 - 11.2009
- Analyzed client portfolios to identify opportunities for cross-selling additional banking services.
- Collaborated with branch teams to implement strategies that drive sales growth and customer retention.
- Led initiatives to streamline account opening processes, improving efficiency and reducing wait times.
- Mentored junior staff on banking procedures and customer service best practices.
- Ensured compliance with regulatory requirements while maintaining high standards of service quality.
- Resolved complex customer inquiries and issues promptly, fostering long-term relationships and trust.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in the database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Followed up with customers to gather feedback and provide additional assistance.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
- Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Optimized account management practices, leading to improved client retention rates.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed tailored financial solutions to meet customer needs and enhance satisfaction.
Education
Bachelor of Science - Communications
Saint Theresa's College
Cebu City, Philippines03-1999
High School Diploma -
Father Saturnino Urios University
Butuan City,Philippines03-1995
Skills
- Recordkeeping
- Customer management
- Supplier coordination
- Office administration
- Appointment scheduling
- Support services
- Data collection
- Call handling
- Project management
- Microsoft office
- Report generation
- Presentation preparation
- Multitasking and organization
- Attention to detail
- Decision-making
- Client relations
- Team collaboration
- Communication skills
Affiliations
- Jaycees
- Rotary International
Timeline
Supplier Services Support Coordinator
Sims Metal
03.2024 - Current
Administrative Coordinator
Mr. Carpet
04.2021 - 05.2022
Administrative Assistant
Mary Queen of the Family Parish
02.2019 - 03.2021
Personal Banker
ANZ Bank
06.2017 - 09.2017
Personal Banker
ANZ Bank
09.2007 - 11.2009
Bachelor of Science - Communications
Saint Theresa's College
High School Diploma -
Father Saturnino Urios University