Kathreen Lhey Pineda

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Conducted beauty demonstrations for customers on various topics such as makeup application techniques, skincare routines or fragrance to increase engagement and build brand authority.
• Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
• Fragrance Specialist, formally trained by Mecca.
• Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.

• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Improved visual merchandising by creating eye-catching displays and effectively utilizing store space.
• Contributed to increased sales by keeping inventory organized, well-stocked, and easily accessible.
• Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
• Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever
needed.
• Operated cash register for cash, check and credit card transactions
with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns such as recommending drinks tailored to the customer's preference.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Prioritized drink requests while managing interruptions.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems..
• Maintained regular and consistent attendance and punctuality.
• Managed 50 to 80 customers per hour during peak hours.

• Work placement for 80 hours at Bankstow-Lidcombe hospital.
• Worked alongside certified nursing assistants to check vitals and tend to patient needs.
• Maintained compliance with HIPAA and organizational privacy-protecting policies.
• Provided customized care according to individual health plan.
• Organized and managed patient charts and files.
• Cleaned and sterilized medical instruments and disposed of contaminated supplies.
• Contributed to overall quality and care of patients by answering calls for help, taking vital signs and monitoring behavior and physical condition for progress or deterioration.